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Digital Trust
Driving Smart Innovation: Leveraging ISO 56002 and Design Thinking for Organizational Success
Personal Development & Soft Skills
Difficult Conversations in the Workplace
TOPICS COVERED IN THIS COURSEYour personal feedback skills - Learn what effective feedback looks like, why people avoid it, and strategies you can use in crucial conversations.Give or get - The difference between positive and destructive feedback.Recognising difficult behaviour - Explore specific difficult behaviours and how you as an individual respond.Managing difficult behaviours - Using assertiveness to express your feelings, needs and wants in an open and non-threatening way.The ladder of inference - Understand the thinking steps that can lead you to jump to wrong conclusions.Emotional intelligence - Understand the different functions of your brain and where emotions, thoughts and information are processed.Communication techniques for feedback - Understanding the communication process.Effective listening - Examine four listening response patterns and determine their advantages and disadvantages.Effective questions - How to ask open questions to get the best results.Constructive feedback techniques - Using a range of feedback techniques and matching them to the situation.Dealing with high emotions - The hardest part of dealing with difficult behaviours is dealing with people’s emotions.Using your voice - How using the appropriate tone can help calm a difficult situation.The power of words - How to frame difficult conversations to get the best results.
Health and Safety
ISO 45001:2018 Occupational Health & Safety Management Systems Implementation & Documentation Training
ISO 45001 is the new ISO standard for Occupational health and safety management systems – Requirements, with guidance for use.It is comprehensive course providing delegates with practical workshops on OHSMS and demonstrate general way to establish practical OHSMS documentation in accordance with the ISO 45001:2018 standard. You'll learn how to develop an effective OHS implementation plan, establish and maintain necessary documentation as well as supervise your OHSMS.COURSE OUTLINE (2 DAYS)Basic understanding of ISO 45001:2018 OHSMS under high-level structure (Annex SL)Use of Risk-Based Thinking (RBT) via Plan-Do-Check-Act (PDCA) approachInterpretation of ISO 45001 requirementsIntroduction of ISO 45001 system documentationHow to prepare, establish and maintain the documented information of ISO 45001Planning, preparation and implementation of ISO 45001 auditing skillsReport of assessment result and follow-upHow to tackle the certification audit, including the migration from OHSAS 18001 to ISO 45001Cases studies and workshopsPROFESSIONAL TRAINER Tutor is a registered Lead Auditor, IRCA (UK) & SGS approved tutor.CERTIFICATION (Attendance: 80%) Delegates who successfully completed the course will be issued a certificate by SGS HK Limited.GENERAL INFORMATION Venue: T.S.T. / Wan Chai / Sheung Wan / Jordan Training Centre / HKSTP/ TBC Medium: Cantonese supplemented with English material*Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking
Digital Trust
Introduction of ISO19650 Information Management Applied in BIM Projects
This is an intensive 1-day introduction training course aiming to provide delegates with basic understanding in applying information management using Building Information Modelling (BIM) according to ISO 19650 Information Management Parts 1, 2 and 5 standards (herewith “ISO 19650 standards”) in design and construction projects, and the benefits in implementing ISO 19650 standards throughout the project life-cycle.COURSE OUTLINE (1 DAY)Brief introduction of relevant BIM issues and requirements of BIM personnelEvolution of ISO 19650 series standardsEssential terms and definitions in ISO 19650 standards, e.g. PIR, AIR, PIM, EIR, MIDP, TIDP, Sensitive Information, Sensitivity AssessmentFramework structure of ISO 19650 standardsKey elements and requirements of ISO19650 standardsISO 19650 standards verification processBenefits of ISO 19650 standards verificationSharing with project casePROFESSIONAL TRAINERSGS approved tutor with over 10 years experience in management system assessment and certification in construction industry.CERTIFICATION (Attendance: 100%)Delegates who successfully completed the course will be issued a certificate by SGS Hong Kong Limited.REMARKSThis course does not cover interpretation of ISO 27001:2022 requirements. Delegates who are not familiar with the requirements should attend (ITFTC) Information Security Management System Series: ISO 27001:2022 – Standard Interpretation and Requirement Training Course first.GENERAL INFORMATIONVenue: T.S.T. / Wan Chai / Sheung Wan Training Centre / HKSTP/ TBCMedium: Cantonese supplemented with English materials*Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking
ISO 45001 – Occupational Health and Safety
Certificate in AI-Powered Internal Auditor Training for Logistics Professionals A Strategic Investment in Safety, Quality, and Sustainability
In the complex and high-stakes world of logistics, upholding strong safety, quality, and environmental standards is not merely a regulatory requirement; it is a fundamental pillar of operational resilience, brand reputation, and sustainable growth. The logistics industry addresses these challenges by implementing recognized management systems such as ISO45001, ISO9001, and ISO14001, while also meeting broader expectations for ESG performance.Traditionally, ensuring compliance and driving continuous improvement within ISO systems has often been confined to specialized departments. However, to foster a culture of shared responsibility, organizations are increasingly recognizing the strategic importance of expanding their pool of internal auditors so that compliance obligations are addressed at every level of operations.With the rise of AI and its associated applications, organizations can overcome the challenges of limited resources in developing their internal auditor pools. The role of AI becomes a transformative solution, serving not only as an employee development initiative but also as a key driver in accelerating the transition from operational roles to skilled assurance professionals.This specialized training program is designed for logistics professionals, equipping them with cutting-edge tools and methodologies to conduct internal audits with unprecedented efficiency and insight, particularly focusing on ISO45001 compliance. The skills acquired are highly transferable, enabling seamless application across other critical ISO management systems, such as ISO9001 and ISO14001.CERTIFICATION (Attendance 100%) Delegates who successfully completed the course will be issued a Certificate by SGS Hong Kong Ltd.GENERAL INFORMATION • Venue: T.S.T. / Kwun Tong / Wan Chai / Sheung Wan/ Jordan Training Centre / HKSTP / TBC• Medium: Mandarin (supplemented with English materials)*Discount will be offered to SGS certified clients, all enrolment made one month prior to the course or online booking
Personal Development & Soft Skills
Leading Teams
TOPICS COVERED IN THIS COURSEUsing your leadership style to get resultsTeam leaders who have the ability to use the six different styles in combination will have the best outcomes in most situations.Leadership power and influenceIt is crucial for leaders to understand various types of power and the differences between the two main categories they come under - personal and positional.Evaluating team effectivenessIdentify how your team is working now and uncover specific areas you, as a team leader, can address to improve their effectiveness.Five dysfunctions of a teamBe aware of the five potential barriers to team cohesiveness leaders and organisations often fall prey to so you can proactively avoid or manage them.Trust and credibilityLearn about the importance of building a culture of trust and eight practical ways you can demonstrate your credibility as a leader and build trust in your team.Team building and dynamicUsing the Tuckman model of forming, storming, norming, performing and adjourning, identify the stage your team is operating and how to help them evolve and develop.Teams in troubleLearn how to avoid and overcome obstacles such as team frustration, dissatisfaction, staff turnover and loss of faith in their concept of teamwork.Conflict within teamsPrevent and minimise conflict through a proactive and positive approach to dealing with differences within the team and develop your approach to facilitating positive outcomes.
Process Improvement
Six Sigma Green Belt Training
This training provides an approach to business management strategy that aims to help you with techniques to manage and develop dynamic teams in order to deliver Lean Six Sigma projects.Our unique blend of theory and practical application provides you with the skills and confidence to deliver both projects and develop coaching skills in other Six Sigma coaches.COST SAVING FROM SUCCESSFUL PROJECTS:Reduce the pre-production lead time non-compliance of selected ladies wear from 58% to 29.1% by saving amount of HK$3.8M in a garment manufacturerReduce idle material by 20% in shoe manufacturer with saving amount of HK$2MIncrease selection rate of cosmetic company product from 75% to 100% with saving amount of HK$6.5MImprove unplanned SMT machine breakdown of from 850hr monthly to 800 hr with saving amount of HK$727K in an electronic companyCOURSE OUTLINE:Overview of Six Sigma and understanding the cost of poor qualityFormation of Six Sigma Project Team and project the team charterTranslating Voice of Customer needs into specific requirementUnderstanding how to collect data including SIPOC Diagram, Process Mapping, Basic Statistics, Data Collection Plans, and Process CapabilityUnderstanding how to find out Root Causes by using different type of root causes analysis tools.Understanding Breakthrough Improvements including Creativity thinking, Brainstorming, Multi-voting, Quality Function Deployment, FMEA, and Implementation PlanningUnderstanding how to sustain the result including process control plan (SPC), Poka Yoke and Project StoryboardWritten examinationGroup projectCERTIFICATION (Attendance: 75%):SIX SIGMA GREEN BELT (SSGB) Certificate will be issued to those who passed the group project (50%) and written examination (50%) in proportion administered by SGS Hong Kong Limited; Participants need to fulfill the attendance rate of at least 75% and the overall passing mark of at least 70%.GENERAL INFORMATION:Venue: T.S.T. / Wan Chai / Sheung Wan Training Centre / TBCMedium: EnglishFee: HK$9,800/ *HK8,820* Early Bird Price will be offered to all enrolments made one month prior to the course
Personal Development & Soft Skills
Coaching in the Workplace
TOPICS COVERED IN THIS COURSEUnderstanding coachingIdentifying the need for coaching as a leadership style in the workplace to develop individual and team capability.Characteristics of great coachingDefine and apply the five definite characteristics that distinguish superior coaching from other such conversations.Core communication skills for coachingIdentify and apply the core communication skills to clarify understanding and maintain motivation.The GROW modelDecide what to do and commit to action using this simple yet powerful framework for structuring a coaching session.Follow-up and building accountability around deadlinesChecking your coaching performance and hold follow-up conversations to build accountability around the outcomes or goals that have been agreed upon and committed to.The power of praiseIncrease self-confidence and motivate someone to challenge themselves by highlighting their efforts.The added power of constructive feedbackUse a six step method to ensure your feedback has constructive value and doesn’t come across as critique or criticism.Strategies for building trustPractical techniques to develop trust and allow both parties to feel safe and comfortable with one another.
Personal Development & Soft Skills
樂高六色積木與遊戲箱 「玩出人際關係」工作坊
健康的人際關係應該充滿信任和活力，這都是基於彼此真誠的接觸及交流所得。香港通用檢測認証有限公司 (SGS) 以樂高六色積木與遊戲箱設計了不同的遊戲，使員工放鬆心情，引導他們了解自己的不足、處理和反思自我與他人的關係，這都有利於營造愉悅的工作氣氛，使公司充滿活力和生機。「六色積木和遊戲箱」是一種全人發展的引導方法，以積極探索、創造和學習，從而發展個人的認知、情感、社交能力及創造力。它是由樂高(LEGO®)總部和樂高基金會與腦神經科學、心理學和教育專家合作開發。PROFESSIONAL TRAINERWONG Kin Wai•LEGO® SERIOUS PLAY® 認可引導師•SIX BRICKS & DUPLO ® PLAYBOX認可引導師•+15 年管理及企業顧問、審核及培訓經驗•於質量管理、項目管理、項目發展、流程控制及監控領域有豐富的培訓經驗•CCAA 註冊 ISO 14001 及 ISO 9001 審核員•IRCA 註冊 ISO 45001、ISO 14001 及 ISO 9001 審核員證書香港通用檢測認証有限公司將頒發證書予完成工作坊之參加者課程資訊時間: 10:00am – 13:00pm地點: 待定語言:廣東話費用: 每位 HK $1,500/ $1,350*/1,200**，包括一套六色積木。*網上報名或開課前一個月報名可享受早鳥優惠。**SGS ISO 45001：2018認證的公司，或者2人同行，可享受額外折扣。
ISO 9001 – Quality
ISO 9001:2026 Quality Management Systems Implementation & Documentation Course
INTRODUCTIONThis is a 2-days training course and it is comprehensive to provide delegates with practical workshops on Quality Management System (QMS), and demonstrate the general approach in establishing practical quality documentation in accordance with ISO 9001:2026 standard. This course will help delegates to gain understanding in ISO 9001:2026 and assist them to develop their own QMS.COURSE OUTLINE (2 DAYS)1) Basic understanding of ISO 9001:2026 QMS under high-level structure (Annex SL)2) Use of Risk-Based Thinking via Plan-Do-Check-Act (PDCA) approach3) Demonstration of effective general ways for establishing, implementing, maintaining and continual improving the QMS4) Introduction of system documentation5) How to prepare documented QMS procedures6) How to establish and maintain QMS records7) How to tackle certification audit8) Cases studies and examples discussion PROFESSIONAL TRAINERThe tutor is registered Lead Auditor and SGS-approved Tutor with extensive audit experience and theoretical knowledge.CERTIFICATION (Attendance: 80%)Delegates who successfully completed the course will be issued a certificate by SGS Hong Kong Limited.GENERAL INFORMATIONVenue: T.S.T. / Wan Chai / Sheung Wan Training Centre / HKSTP/ TBCMedium: Cantonese supplemented with English materials*Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking*This course has been subsidized by Recycling Fund (The Fund aims at providing training and certification services for grantees of Small-scale Standard Projects Type I)
Personal Development & Soft Skills
Time Management for Managers
TOPICS COVERED IN THIS COURSEAssessing your time managementLooking at the five areas of goal setting, prioritisation, managing interruptions, procrastination and scheduling.Identifying and setting prioritiesThe urgent vs important tool is essential when facing a demanding workload.Time management strategiesUse a time management matrix to prioritise according to urgency.Identifying time stealers and time wastersImplement strategies to reduce or stop the impact of time stealers and wasters.Managing your work environmentUnderstand how your work environment may contribute to time wastage and what to do about it.Managing meetingsUnderstand the five main elements of effective meetings.Stop other people's prioritiesBecome yours Make the right choices when people bring you problems, issues, or tasks that don't help with.The art of saying 'no'Learn the power of a positive 'no' and how to deliver it in a way that's honest and respectful.
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Gain nationally recognised safety credentials through intensive hands-on training with industry-leading instructors.