Coaching in the Workplace

Over the last few years research has been increasingly interested in the impact of a leader’s preference for “speed” versus a “slow and steady” mode of operation. Research data discover that there’s a strong tendency for those with a “fast pace” to also have a strong preference toward “quantity” rather than “quality” of work (HBR).  However, for most highly effective leaders, neither making mistakes nor slowing down is an option. It’s clear that overall, organizational processes, communications, and human interactions in the world are speeding up and becoming more “agile” in the digital age.This workshop provides a framework by which participants can optimize their workplace performance through improvement in Agility and Speed. It explores Speed Leadership on two levels: on individual and team (or project) level.  During the workshop, Agile and DECA speed leadership model will be introduced and applied to enable participants following a structured approach as they apply the concepts and techniques back at their workplace.COURSE OUTLINESession 1 - The need for Agile and Speed Leadership•    What is Agile & Speed Leadership•    Current trends in Workplace & IndustrySession 2 - What speed leaders can do to increase speed?•    Model your speed•    Accelerate your meeting•    Speed up your workday and projectSession 3 - The speed leadership techniques: DECA and its application•    D – delegate routine activities•    E - eliminate non-values added•    C - contract work to other parties•    A - automate labour intensive and repetitive taskSession 4 - Experimentation and Application•    Examine simulated speed leadership exercise•    Develop workplace application - short term improvement plan•    Formulate long term improvement planPROFESSIONAL TRAINERPaul Ma - Associate Trainer from SGS Hong Kong LimitedPaul has over 20 years of managerial experience in HR, learning and development. His areas of expertise include customer service system, brand culture building, operation efficiency system and managerial development scheme. He has been serving as the Chairman of Service & Courtesy Award of Hong Kong Retail Management Association (HKRMA) from 2001, 2002, 2008 to 2017. He was also the authorised trainer of HKRMA from 2013 to 2016 on the topics of Total Customer Service Experience in retailing, Service Re-engineering & Customer Journey Management.(SGS Hong Kong Ltd. reserves the right of final tutor arrangement)CERTIFICATION (Attendance: 100%)Delegates who successfully completed the course will be issued a certificate by SGS Hong Kong Limited.GENERAL INFORMATIONVenue: TBCMedium: Cantonese*Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking**2 or more enrolment in same organization is more effective and enjoy special discount

港人生活及工作壓力大，擁有健康的心理是員工提升工作素質的重要條件，當員工能夠時常保持愉悅輕鬆的心理，工作效率便會大大增強，從而為企業大幅提高經濟效益。 課程簡介本工作坊利用「六色積木和遊戲箱」設計出生活與職場減壓的小活動，主要圍繞四個心理健康的主題，包括：記憶與挑戰、聆聽與溝通、同理心與理解、溝通與策略，讓員工運用簡單的積木去探索、創造及學習情緒、人際、調適等正向思維，以助他們改善情緒健康及減壓。 課程內容活動包括：奇異之塔、感應袋、記憶遊戲、閉眼建構、聆聽與建構、背對背、懸掛積木、金字塔牆、生日禮物、積木冰壺、建造橋樑等。

TOPICS COVERED IN THIS COURSEEmotional intelligence frameworkThe difference between emotional intelligence (also called EI or emotional quotient) and intelligence quotient.CommunicationThe way you communicate makes all the difference in terms of the results you achieve.Leadership powerUnderstanding the seven distinct bases of power.The generational mixLearn how to work with those from different generations.Myths of managementDiscovering that leadership may not be what we thought it would be.Feedback and tough conversationsHow constructive feedback and coaching go hand in hand to enhance the drive for improvement.Conflict managementExperiencing conflict is not pleasant but it can produce positive results, depending on how you deal with it.Leadership stylesLeadership style is not a function of your personality. It should be a strategic choice based on what suits a particular situation.Developing relationshipsUnderstand how to develop trust and trustworthy behaviours to build team effectiveness.Building your own personal development planTake responsibility for your own development and improve the triad of knowledge, skills and attitude on your way to becoming a great leader.