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Personal Development & Soft Skills
Supervision and People Management
TOPICS COVERED IN THIS COURSEThe role of a supervisor or manager - Supervision is the art of achieving outcomes through other people. Getting the balance right is the most important skill.Behavioural styles - The key to working better with others is to understand yourself and how you like to work, and then identify how to adjust your style to suit other people.Effective communication - The communication process and how to prevent barriers to communication.Questioning skills - Successful people know the right questions to ask and, as a result, they get better answers.Giving and receiving feedback - Learn to direct behaviour and motivate performance by giving positive and constructive feedback.Managing according to the situation - Adopt the most appropriate leadership style depending on the situation with individual team members.Diagnosing development needs - When to train, coach, delegate and counsel.Managing performance - As a manager, you are responsible for managing the performance of team members, including both good and poor performers.Managing the performance conversation - Close the performance gap by understanding elements that impact performance and plan a counselling feedback session.Dealing with High Emotions - Life is 80% emotion and 20% intellect; emotion is what makes things tough.Delegating - Advantages of delegation and how to do it successfully using the five steps.Personal development plan tracker - Put the skills and behaviours you want to implement back in your workplace into action.
Process Improvement
Identifying the Critical Business Breakthrough Point through Six Sigma Tool
For a six sigma organization, either you are a Champion, Master Black Belt or Black Belt, you need to ensure your projects are in-line with the organization's strategy.- The organization can translate its vision and strategy into measurable objectives,- These objectives can be cascaded down to business unit level and individual performance level,- Internal business processes can be established and developed to meet and / or exceed the customer expectations,- Finally, Key Performance Indicators can be analyzed to evaluate and make recommendations to improve future organization's performance.Through this one day workshop, you will learn how to identify critical success factors, dashboard development and determine key performance indicators and the ways to conduct the measurements. COURSE OUTLINE1.What is strategy map?2.What are critical success factors (CSF) of the organization?3.To create key performance indicators (KPI)4.To create dashboard5.How to conduct and collect KPI measures systematically6.To identify and determine business core processes7.Case studyCERTIFICATION Delegates who successfully completed the course will be issued a certificate by SGS Hong Kong Limited. GENERAL INFORMATION Venue: T.S.T. / Wan Chai / Sheung Wan Training Centre / HKSTP/ TBC Medium: Cantonese supplemented with English materials * Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking
Personal Development & Soft Skills
Six Bricks and DUPLO® Play Box Level 1 & 2 Certified Practitioner Training
In recent years, many companies have actively advocated the importance of “Learn through Play" for the physical and mental adaptation of employees, which helps reducing their negative emotions such as anxiety and depression, also expanding their flexible responses and solutions for life and workplace stress.The methodology of “Six Brick and DUPLO® Play Box” (SBPB) is developed by the LEGO Foundation, which is based on brain neuroscience and psychology. The building blocks use in people inspiration for all aspects of physiology, cognition, communication, cooperation, emotional mediation, and problem solving. Nowadays, many companies are using SBPB in corporate workshops and Employee Assistance Program (EAP), because it is suitable for promoting the healthy mental model of employees, team cohesion, communication, pressure release, physiology health and other aspects.This course is a basic and introductory training for being a Six Bricks and DUPLO® Play Box practitioner.COURSE OUTLINE•Introductions and background -SBPB development and theory -SBPB components•Hands-on practices -Role- play -SBPB experience and discussion•Case study•SBPB application -Design the activities -Practice•Process of being SBPB facilitator from practitionerPROFESSIONAL TRAINERWONG Kin Wai•LEGO® SERIOUS PLAY® method and materials certified facilitator;•Six Bricks and DUPLO® Play Box certified facilitator; •Over 15 years experience in the fields of management and entrepreneurial consulting, auditing and training;•An experienced trainer and delivers training to a broad range of industries about quality management, project management, project development, process control and monitoring;•CCAA registered ISO 9001:2015 and ISO 14001:2015 auditor;•IRCA registered ISO 9001:2008/2015 lead auditor and ISO 14001:2015 auditor;(SGS Hong Kong Ltd. reserves the right of final tutor arrangement)CERTIFICATION (Attendance: 100%)Delegates who successfully completed the course will be issued a certificate by SGS Hong Kong Limited.GENERAL INFORMATIONVenue: TBCMedium: Cantonese* Early bird discount is offered to enrolment made one month prior to the course commencement or online booking.** Extra discount is offered to SGS ISO 45001:2018 certified companies, or ≥2 enrolments from the same organizations.
Personal Development & Soft Skills
In & Out of the Box
“Think Out of The Box” – This is a command you hear all the time. But no one ever tells you what The Box is. The Box represents the boundaries of your thinking. The better you understand these boundaries, the better you can think beyond them. We illustrate the various boundaries of our thinking and map them to a physical box. The outside of the box represent our public self. The inside of the box represents our inner thinking. We simulate the impact of the boundaries of our thinking and draw out insights from participants. We present an improved methodology for thinking out of the box, and then thinking back into a better box. In addition to improving creative thinking, the possible uses for The Box are bounded only by our own thinking. CONTENT What is the Box? How does our public thinking impact our ability to achieve our goals How does our private thinking impact our ability to achieve our goals Box On / Box Off experiential learning Build a better boxTUTORDr. Salina ChanSalina is passionate in talent development. She has over 20 years of experience in adult learning and development, and extensive experience in business and people management.Salina had worked with multinational companies in retail, insurance, banking, catering, and telecommunication industries. Her achievements range from talent learning and development, corporate culture development, organizational development, to change management, recruitment management, performance management, business operations management.Salina holds a Doctor of Philosophy in Business Administration, a Master in Science, Training & Human Resource Management and an Honours Bachelor of Arts Degree. Salina has also attained Executive Coaching Accreditation & Certified Team Coach.Recent Professional qualifications and certifications:- Professional Certified Coach (ICF PCC)- DDI Certified Facilitator- Design Thinking Facilitator- The BOX Certified Facilitator- Chief Happiness Officer- Herrmann Certified Practitioner (HBDI)- Hogan Assessment Certification- Thomas DISC System Certification
Personal Development & Soft Skills
Project Management: Practical Tools and Skills
This workshop teaches the key project management concepts to the professionals who are not project managers by job role but are required to undertake a project for their organization. This interactive and practical workshop will help you understand your role in any project, manage stakeholders effectively and enable you to use project management techniques to ensure the successful completion of any project initiative.CONTENT Foundational concepts of Project Management Project Management Methodology: Waterfall vs Agile Change Management: Tips and points to note to manage change in project implementation RACI Model to define roles and responsibilities of the project team Stakeholder Analysis: Strategies and tools Conduct Regular Conversation with Key Stakeholders/Project Team Project Progress UpdateTUTORDr. Salina ChanSalina is passionate in talent development. She has over 20 years of experience in adult learning and development, and extensive experience in business and people management.Salina had worked with multinational companies in retail, insurance, banking, catering, and telecommunication industries. Her achievements range from talent learning and development, corporate culture development, organizational development, to change management, recruitment management, performance management, business operations management.Salina holds a Doctor of Philosophy in Business Administration, a Master in Science, Training & Human Resource Management and an Honours Bachelor of Arts Degree. Salina has also attained Executive Coaching Accreditation & Certified Team Coach.Recent Professional qualifications and certifications:- Professional Certified Coach (ICF PCC)- DDI Certified Facilitator- Design Thinking Facilitator- The BOX Certified Facilitator- Chief Happiness Officer- Herrmann Certified Practitioner (HBDI)- Hogan Assessment Certification- Thomas DISC System Certification
Personal Development & Soft Skills
Effective Customer Complaint Handling Skills Workshop
Effective customer complaint handling is one of the critical aspects of providing great customer experience. As we know, unsatisfied customers will share their bad experience with others broadly. Therefore, complaint can be the two sides of the same coin, which either creating the loyalty customers or damaging the company image. Besides, customers’ complaints are offering the organization a chance to identify potential problems.This half-day workshop will help the participants to equip comprehensive skill-sets and develop responsive mind-sets of effective customer complaint handlingCOURSE OUTLINESession 1:1.Understand the different levels of customers’ complaint2.Learn how to identify customers’ communication styles 3.Know how to discover customers’ needs through active listening and effective questioningSession 2:1.Understand how to maintain assertive and empathy during whole process2.Learn how to defuse difficult customers’ emotional responses3.Know how to achieve the win-win outcome for both customers and organizationsPROFESSIONAL TRAINERCindy YU (Associate Trainer of SGS Academy HK)Over 15 years of experience in the field of training and consultancy services.Designed and delivered a lot of well-received customer services programs for over 100 large scale corporates and companies in Hong Kong & China, including McDonalds, IKEA, Coca Cola, Citibank, CHANEL, Jetour Holiday, MTR, Po Leung Kuk,….etc.Accredited as Certified International Services Quality Management Practitioner (ISQMP), Internal Quality Auditor and Mystery Shopper of Qualicert® by SGS Ltd.(SGS Hong Kong Ltd. reserves the right of final tutor arrangement)CERTIFICATION (Attendance: 100%) Delegates who successfully completed the course will be issued a certificate by SGS Hong Kong Limited. GENERAL INFORMATION Venue: T.S.T. / Wan Chai / Sheung Wan Training Centre / HKSTP/ TBC Medium: Cantonese supplemented with English materials * Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking
Personal Development & Soft Skills
Business Model Canvas using the LEGO® SERIOUS PLAY® Materials and Methodology
There is an increasing number of graduated teenagers becoming entrepreneurs. However, they lack of work experience. To predict the market trend, identify the potential market threats, and react to the changes responsively are the core elements of leadership.LEGO® SERIOUS PLAY® methodology “© [2017] The LEGO Group” is a new innovative strategy tool from LEGO’s Danish headquarters. Participants will go through a creative process for facilitating meeting, communication and problem solving, and will be led via a series of questions, in order to probe much deeper into a subject.COURSE OUTLINE•Build and view each aspect of business by using LSP 3D models•Review each aspect of business from the LSP 3D modelsPROFESSIONL TRAINERMr. WONG Kin Wai•Certified and trained facilitator of LEGO® SERIOUS PLAY® method and materials•Certified and trained facilitator of Six Bricks and DUPLO® Play Box•Over 15 years experience in the fields of management and entrepreneurial consulting, auditing and training•An experienced trainer and delivers training to a broad range of industries about quality management, project management, project development, process control and monitoring•CCAA registered ISO 9001:2015 and ISO 14001:2015 auditor•IRCA registered ISO 9001:2008/2015 lead auditor, ISO 45001:2018 & ISO 14001:2015 auditorCERTIFICATIONDelegates who successfully completed the workshop with 100% attendance will be issued a certificate by SGS HK Limited.GENERAL INFORMATIONTime: 1:00pm – 6:00pmVenue: TBCMedium: CantoneseFee: HK $2,500/ $2,250*/ $2,125** per person*Discount is offered to enrolment made one month prior to the course or online booking**2 or more enrolment in same organization is more effective and enjoy special discount
ISO 14001 – Environment
ISO 14001:2026 Environmental Management Systems (EMS) Implementation Training Course
The purpose of this course is to provide learners who have an existing, basic knowledge of, or experience in, environmental management with an understanding of the management systems approach and the requirements of ISO 14001:2026, and to provide a basis for learners who wish to implement an Environmental Management System.COURSE CONTENTBenefits and Importance of CertificationAnalyse the Current Business StateCreate the Implementation PlanDesign and Document the SystemSelecting a Certification BodyPrior Knowledge Before starting this course, learners are expected to have the following prior knowledge:Management Systems – the Plan-Do-Check-Act (PDCA) cycle.The core elements of a management system and the interrelationship between management responsibility, policy, planning, implementation, measurement, review and continual improvement.Environmental Management: knowledge of the concepts of energy management and the relationship between an organisation’s activities, products and services and equipment on energy efficiency;commonly used energy management terms and definitions, as given in ISO 14001:2026;the requirements of ISO 14001:2026.CERTIFICATION (ATTENDANCE 80%)Delegates who successfully completed the course will be issued an attendance Certificate by SGSGENERAL INFORMATIONTime: 9:30 am - 5:30 pm [2-days training]Venue: HKSTP / T.S.T. / Wan Chai / Sheung Wan / Jordan Training Centre / TBCMedium: Cantonese supplemented with English training material*Early Bird Price will be offered to SGS certified clients, all enrolment made one month prior to the course or online booking
Process Improvement
Lean Service Course
Reasons why you should participate this course:In today’s competitive business environment, business leaders need to proactively and continuously improve the competitiveness of the entities that they are responsible for. All is easier said than done. In order to survive and excel, they need to able to apply appropriate tools to identify, diagnose, and solve problems better than their competitors.Beyond doubt, the capability to improve service quality is the key success factor for most businesses. In this program, some effective and thought provoking lean service management approaches will be introduced.The participants will benefit from learning how to review service dimensions from customer perspectives, to reveal the root causes to service-related problems, and to provide more and better services to targeted customers with less resources.This course is designed for those who need to be responsible for the business results of their organizations.GENERAL INFORMATIONVenue: T.S.T. / Wan Chai / Sheung Wan Training Centre / HSKTP/ TBCMedium: Cantonese supplemented with English materials* Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking
Process Improvement
精益流程優化認知管理工作坊 - 回收行業
简介使用精益流程優化管理，例如一件化流程、拉動式、價值溪流圖、7S及目視管理等工具，分析現場問題狀況，如故障及斷料等，從而作出改良及改善。很多行業，如印刷、五金、塑膠、電子、化工、汽車裝配及玩具業，都有應用這管理法，而回收及循環業亦可應用，以助企業能提升15%至25%生產力，並令員工在工作時能更得心應手，有效提升生產力及效率。課程大綱1.什麼是精益流程優化?2.認識精益流程優化原則3.比較精益流程優化與傳統流程之分別4.主要概念的定義一件化流程價值溪流圖分析拉動系統5.評估精益流程優化工貝及技巧價值溪流圖(VSM)一分鐘起動法(SMED)七S法(7S)生產線佈置法(Layout)生產平行法(Line Balancing)目視管理(VSM)6.有效精益流程優化的執行方法7.個案實施的分析培訓導師(由SGS提供)具有不同品質管理的專業資格，如美國品質協會註冊品質工程師、六式瑪學會註冊專業品質人士 (黑帶大師) 及香港品質管理協會註冊品質經理等;獲得中國質量協會認可六西格瑪黑帶老師資格具有三十多年品質及管理工作經驗，為香港及中國不同行業的大中小型公司提供顧問服務;具有豐富的教學經驗，曾於香港浸會大學持續教育學院、香港大學專業進修學院、六式瑪學會、香港中文大學專業進修學院、香港理工大學及澳門域市大學等任教;證書【100% 出席率】 成功完成課程的學員將獲得由 SGS HK Ltd 頒發的出席證書 課程資料地點: 尖沙嘴/ 灣仔/ 香港科學園/上環培訓中心（待定） 語言: 廣東話輔以中文教材
Personal Development & Soft Skills
Career Planning using the LEGO® SERIOUS PLAY® Materials and Methodology
How can you understand your personality for choosing a suitable career path? Are you still relying on the traditional methods such as questionnaire or some phycological tests? Have you ever thought that the result may not specific enough or may hide some inhibiting factors?Exploring your inner self, then identifying the risks and opportunities by discovering the unknown area of yourself may be a better option for starting your career.LEGO® SERIOUS PLAY® methodology “© [2017] The LEGO Group” is a new innovative strategy tool from LEGO’s Danish headquarters. Participants will go through a creative process for facilitating meeting, communication and problem solving, and will be led via a series of questions, in order to probe much deeper into a subject.COURSE OUTLINE•1. Understand your core value;•2. Reflect on how do others see you;•3. Recall and remember your targets;•4. How to achieve your goals;•5. Understand the potential impact;•6. Try to find out a way to accomplish your aspiration.PROFESSIONL TRAINERMr. WONG Kin Wai•Certified and trained facilitator of LEGO® SERIOUS PLAY® method and materials•Certified and trained facilitator of Six Bricks and DUPLO® Play Box•Over 15 years experience in the fields of management and entrepreneurial consulting, auditing and training•An experienced trainer and delivers training to a broad range of industries about quality management, project management, project development, process control and monitoring•CCAA registered ISO 9001:2015 and ISO 14001:2015 auditor•IRCA registered ISO 9001:2008/2015 lead auditor, ISO 45001:2018 & ISO 14001:2015 auditorCERTIFICATIONDelegates who successfully completed the workshop with 100% attendance will be issued a certificate by SGS HK Limited.GENERAL INFORMATIONTime: 2:00pm – 6:00pmVenue: TBCMedium: CantoneseFee: HK $2,000/ $1,800*/ $1,700** per person*Discount is offered to enrolment made one month prior to the course or online booking**2 or more enrolment in same organization is more effective and enjoy special discount
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Gain nationally recognised safety credentials through intensive hands-on training with industry-leading instructors.