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Personal Development & Soft Skills
Collaborative Communication and Conflict Resolution through Everything DiSC
Key Objectvies:Explore and utilize the 4 behavioral styles in Everything DiSC to effectively lead teams, navigate conflicts, and facilitate changeFoster empathy and understanding within teams to minimize conflicts and optimize communicationEstablish a shared language in your organization for enhanced comprehension and immediate alignmentKey Content:1. What is DISC and its key concepts2. Understanding yourself• What’s your preference when you communicate?3. Understanding the team and others• Team mapping: Distribution of styles• Strengths and blind spots• How are your clients/colleagues like?4. Real life case application (can be modified depending on the desired themes)• Quick quiz on identifying other people’s styles and how to deal with situations• Causes of conflicts and how we to manage conflicts• Role plays on workplace conflicts/change5. Does our organization have a DISC style too?6. Wrap up: Action setting and commitment**Participants are required to complete a simple assessment to identify their DISC style prior to the workshop.
Process Improvement
Six Sigma Black Belt Training
This training provides an approach to business management strategy that aims to help you with techniques to manage and develop dynamic teams in order to deliver Lean Six Sigma projects.Our unique blend of theory and practical application provides you with the skills and confidence to deliver both projects and develop coaching skills in other Six Sigma coaches.COST SAVING FROM SUCCESSFUL PROJECTS:Reduce the pre-production lead time non-compliance of selected ladies wear from 58% to 29.1% by saving amount of HK$3.8M in a garment manufacturerReduce idle material by 20% in shoe manufacturer with saving amount of HK$2MIncrease selection rate of cosmetic company product from 75% to 100% with saving amount of HK$6.5MImprove unplanned SMT machine breakdown of from 850hr monthly to 800 hr with saving amount of HK$727K in an electronic companyCOURSE OUTLINE:This is an experimental learning training with extensive Six Sigma real cases will be shared in classProject Application, apply many practical tools in your ProjectProvide a detailed overview of how organizations can use Six Sigma to simultaneously improve quality and reduce costs.Understand how Six Sigma complements and improves upon other approaches to quality improvement and quality managementRecognize areas of opportunity for Six Sigma approachUnderstand how to develop a strategy for deploying Six Sigma within your organizationWritten examinationGroup projectCERTIFICATION (Attendance: 75%):SIX SIGMA BLACK BELT (SSBB) Certificate will be issued to those who passed the individual project (50%) and written examination (50%) in proportion administered by SGS Hong Kong Limited; Participants need to fulfill the attendance rate of at least 75% & the overall passing mark of at least 70%GENERAL INFORMATION:Venue: T.S.T. / Wan Chai / Sheung Wan Training Centre / TBCMedium: EnglishFee: HK$20,800 / *HK18,720* Early Bird Price will be offered to all enrolments made one month prior to the course
Process Improvement
Introduction to Critical Chain Project Management (CCPM) Training Workshop
Critical Chain Project Management (CCPM) is a method of planning and managing projects that puts the main emphasis on the resources required to execute project tasks. This is in contrast to the more traditional Critical Path method (CPM) and PERT methods, which emphasize task order and rigid scheduling. A Critical Chain project network will tend to keep the resources levelly loaded, but will require them to be flexible in their start times and to quickly switch between tasks and task chains to keep the whole project on schedule. WORKSHOP OUTLINE1.Understanding the difficulties in managing a project2.What is a project?-Planning vs. Execution-Project success criteria3.Uncertainties in project execution challenging4.Opportunities for improvement5.CCPM vs CPM methodology-Key difference between CCPM, PERT & CPM-Project network-Identify critical chain-Deal with uncertainty-Finalize and start the project with right behavior6.Visibility of Project Portfolio Management in cloud-based dashboards7.Case Studies-Applying CCPM in Construction, Manufacturing or Information Technology Industry8.Debriefing with Q&AMODE OF DELIVERY The workshop will comprise activities of lecturing, experiential learning, case study, and group discussion. CERTIFICATION(Attendance: 100%) Delegates who successfully completed the course will be issued a certificate by SGS Hong Kong Limited. GENERAL INFORMATION Venue: T.S.T. / Wan Chai / Sheung Wan Training Centre / HKSTP/ TBC Medium: Cantonese supplemented with English materials * Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking
Process Improvement
ISCEA Certified Lean Master Program - Session B
This program is certified by ISCEA (International Supply Chain Education Alliance). ISCEA is a governing body for the Ptak Prize and its mission is to be a single source for Total Supply Chain Knowledge through Education, Certification, and Recognition. ISCEA is a worldwide professional organization.Certified Lean Masters are change agents that deliver results in meeting business objectives and contribute significant improvement to an organization’s bottom line. They stimulate thinking by challenging conventional wisdom and providing options for the successful application of lean concepts across the supply chain from suppliers to customers.COURSE OUTLINE (9 DAYS) A multi-session program with a complete package of education and coaching on the creation of Lean supply chains.3 educational sessions of 3 days each for participants to apply the knowledge to their Lean initiative.Participants improve one value stream at their organization, create quantifiable improvements, and begin seeing immediate results.A certification exam and the opportunity for participants to earn personal recognition as a certified Lean Master.3 Sessions X 3 Days = 9 Days of InstructionSession A: Crafting a lean initiative and value stream mapping (3 days)Session B: Creating flow and leveraging pull (3 days) [ONLY for completion of Session A]Session C: Lean supply chains and the CLM™ exam (3 days) [ONLY for completion of Session B]PROFESSIONAL TUTORMr. Henry Soo MBus, SCOR-p, CSCP, CPIM, CLM, CSCM, CDDP, IC3PM, CSSBB, CPF, CPP Master, TOC Jonah, BBiTHenry Soo has more than 25 years’ experience in software development and supply chain management by integrating TOC, Lean, Six Sigma and customer experience management for senior executive. He has served a range of small to large-sized enterprises to provide solutions for profits growth without taking real risk and significant investment, with ultimate goal of helping clients to succeed.(ISCEA reserves the right of final tutor arrangement)GENERAL INFORMATIONVenue: Mongkok / Shatin Training Centre / HKSTP/ TBCMedium: Cantonese supplemented with English materialsFee: HK$10,000 per person for each module A / B / *C (i.e. HK$30,000 per person for the course A + B + *C)Remarks: HK$4,800 will be charged for issuing a CLM™ certificate.
Process Improvement
ISCEA Certified Lean Master Program - Session C
This program is certified by ISCEA (International Supply Chain Education Alliance). ISCEA is a governing body for the Ptak Prize and its mission is to be a single source for Total Supply Chain Knowledge through Education, Certification, and Recognition. ISCEA is a worldwide professional organization.Certified Lean Masters are change agents that deliver results in meeting business objectives and contribute significant improvement to an organization’s bottom line. They stimulate thinking by challenging conventional wisdom and providing options for the successful application of lean concepts across the supply chain from suppliers to customers.COURSE OUTLINE (9 DAYS) A multi-session program with a complete package of education and coaching on the creation of Lean supply chains.3 educational sessions of 3 days each for participants to apply the knowledge to their Lean initiative.Participants improve one value stream at their organization, create quantifiable improvements, and begin seeing immediate results.A certification exam and the opportunity for participants to earn personal recognition as a certified Lean Master.3 Sessions X 3 Days = 9 Days of InstructionSession A: Crafting a lean initiative and value stream mapping (3 days)Session B: Creating flow and leveraging pull (3 days) [ONLY for completion of Session A]Session C: Lean supply chains and the CLM™ exam (3 days) [ONLY for completion of Session B]PROFESSIONAL TUTORMr. Henry Soo MBus, SCOR-p, CSCP, CPIM, CLM, CSCM, CDDP, IC3PM, CSSBB, CPF, CPP Master, TOC Jonah, BBiTHenry Soo has more than 25 years’ experience in software development and supply chain management by integrating TOC, Lean, Six Sigma and customer experience management for senior executive. He has served a range of small to large-sized enterprises to provide solutions for profits growth without taking real risk and significant investment, with ultimate goal of helping clients to succeed.(ISCEA reserves the right of final tutor arrangement)GENERAL INFORMATIONVenue: Mongkok / Shatin Training Centre / HKSTP/ TBCMedium: Cantonese supplemented with English materialsFee: HK$10,000 per person for each module A / B / *C (i.e. HK$30,000 per person for the course A + B + *C)Remarks: HK$4,800 will be charged for issuing a CLM™ certificate.
Personal Development & Soft Skills
Storytelling for Engaging Presentation
COURSE OUTLINE1. Stories in presentations bring to life abstract dataHow to enable listeners to better hear, understand and remember what you sayMake sweet reason has its place2. The art of good storytellerPlain (Keep it simple)Light (Make sure your story is appropriate to your audience)Obvious (Be clear and focused)Tight (Keep it short)3. How to give your story a heartCreate and satisfy desireMake it memorableBe conversationalRespect your listeners4. 8 classic storytelling techniques for presentationsMonomyth (hero’s journey)The mountainNested loopsSparklineIn medias resConverging ideasFalse startPetal Structure5. How to make your customer the heroWhat is your hero’s power?How did your hero become ‘super’?What threatens your hero?What drives your hero to do well?6. The power of storytellingTelling your stories helps you to express what makes you different in the workplaceWORKSHOP FORMAT:LectureDiscussion and reflectionRole playsPractice and feedbackCERTIFICATION (Attendance: 100%)Delegates who successfully completed the course will be issued a certificate by SGS Hong Kong Limited.GENERAL INFORMATIONVenue: T.S.T. / Wan Chai / Sheung Wan Training Centre / HKSTP/ TBCMedium: Cantonese supplemented with English materials* Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking
Social Responsibility
Social Accountability Lead Auditor Training Course (CVILT)
The objective of this course is to provide learners with the knowledge and skills required to perform social accountability audits of an organisation’s conformance in accordance with ISO 19011. This course is recognised by APSCA for CPD purposes, aligned with the APSCA Competency Framework and is worth 40 CPD credits.Recommended Prior KnowledgeBefore starting the course, learners are expected to have knowledge of the following:- SA8000® Standard- Social Accountability International (SAI) Guidance for the SA8000® Standard- Ethical Trading Initiative (ETI) Base Code- The International Labour Organisation (ILO) Standards- UN Human Rights ResolutionsTrusted Social Accountability Lead Auditor training from a leading course providerOur courses are delivered by tutors who are environmental management system experts and experienced trainers. Your knowledge and skills will be developed through an interactive and practical approach to learning. Case study materials and role-play exercises are used to develop and practice skills in all phases of auditing. Participants are continually assessed and required to complete an end-of-course written examination.Course CertificationOn completion of this course:- Learners who attend the course in full and pass the examination will be issued with a 'Certificate of Achievement' that may satisfy part of the formal training for an individual seeking certification as a Lead Auditor. Please refer to the relevant auditor certification body for specific requirements.- Learners who attend the full duration of the course will be issued with a 'Certificate of Attendance'.- Learners who fail the examination will be allowed to resit the examination a maximum of two times within 12 months of the end date of the course.
Digital Trust
ISO/IEC 20000-1:2018 Requirements and Implementation Course
INTRODUCTION:ISO/IEC 20000-1 IT service management system (ITSMS) is an international standard that allows organizations to demonstrate excellence and prove best practice in IT service management. The ISO/IEC 20000-1 has been the benchmarking standard against which all IT Service Management processes are judged. The direction of the ISO/IEC 20000-1:2018 is to align with High Level Structure and common core texts and definitions commonly adopted by other ISO management system standards such as ISO 9001:2015 and ISO/IEC 27001:2013.COURSE OUTLINE (2 DAYS):Introduction of High Level Structure and common core texts and definitions commonly adopted by other ISO management system standardDetailed explanation of the ISO/IEC 20000-1:2018 requirementsMandatory policies and records required by the standardCommon workflow and typical implementations of ISO/IEC 20000-1 processesTips for receiving ISO/IEC 20000-1 auditTARGET AUDIENCE:Managers and professionals working in departments where ISO/IEC 20000-1 is being implementedIT Service Management System AuditorsConsultantsPrior knowledge of ITIL is not necessary.CERTIFICATION (ATTENDANCE: 100%)Delegates who successfully completed the course will be issued a completion of certificate by SGS HK Limited.PROFESSIONAL TRAINER: Mr. Chris Yau - RABQSA registered ISO/IEC 27001 Lead Auditor, CISA, CISM, CDPSE, lead auditor of ISO 9001, ISO 14001, ISO 28000, and ISO 20000 with over 15 years of security-related audit and teaching experience including information security in both manufacturing and IT sectors, cargo and freight security.(SGS Hong Kong Ltd. reserves the right of final tutor arrangement)
ISO 9001 – Quality
ISO 9001:2015 Quality Management Systems Auditor Transition Course (Non-IRCA Course)
ISO 9001 is the most recognized standard internationally on Quality Management System.
The standard, taken into consideration the needs and expectation of customers, specified a systematic framework and approach to establish and implement a quality management system and attain continuous improvements. The purpose of this course is to equip participants with an understanding of the difference between ISO 9001:2008 and ISO 9001:2015.
COURSE OUTLINE:
Quick review of Annex SL and High Level Structure ;
Scope and structure of ISO 9001:2015;
Discuss key differences in ISO 9001:2015 to ISO 9001:2008;
Roadmap to transition arrangement of QMS certification;
Upon completion of this course, Learners will be able to:
Have an awareness of the changes arising as a result of amendments to the quality management system (QMS) specific content of ISO 9001:2015;
Know and understand the requirements of ISO 9001:2015;
PROFESSIONAL TRAINER:
SGS Approved QMS Lead Auditor and Lead Tutor with considerable audit and teaching experience and knowledge.
CERTIFICATION (Attendance: 100%):
Delegates who successfully completed the course will be issued a certificate by SGS HK Ltd.
GENERAL INFORMATION:
Venue: T.S.T. / Wan Chai / Sheung WanTraining Centre / TBC
Medium: Cantonese supplemented with English material
*Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking
Course flyer: [QMSAT1]
ISO 9001 – Quality
ISO 9001:2015 Quality Management Systems Auditor Transition Course (Non-IRCA Course)
ISO 9001 is the most recognized standard internationally on Quality Management System.
The standard, taken into consideration the needs and expectation of customers, specified a systematic framework and approach to establish and implement a quality management system and attain continuous improvements. The purpose of this course is to equip participants with an understanding of the difference between ISO 9001:2008 and ISO 9001:2015.
COURSE OUTLINE:
Quick review of Annex SL and High Level Structure ;
Scope and structure of ISO 9001:2015;
Discuss key differences in ISO 9001:2015 to ISO 9001:2008;
Roadmap to transition arrangement of QMS certification;
Upon completion of this course, Learners will be able to:
Have an awareness of the changes arising as a result of amendments to the quality management system (QMS) specific content of ISO 9001:2015;
Know and understand the requirements of ISO 9001:2015;
PROFESSIONAL TRAINER:
SGS Approved QMS Lead Auditor and Lead Tutor with considerable audit and teaching experience and knowledge.
CERTIFICATION (Attendance: 100%):
Delegates who successfully completed the course will be issued a certificate by SGS HK Ltd.
GENERAL INFORMATION:
Venue: T.S.T. / Wan Chai / Sheung Wan/ Jordan Training Centre / TBC
Medium: Cantonese supplemented with English material
*Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking
Course flyer: [QMSAT1]
ISO 9001 – Quality
ISO 9001:2015 Auditor Transition Course (Module 1 & 2 Combined Course)
This training course with two modules consists of introduction of features of Annex SL and content relating to ISO 9001:2015 requirements. By undertaking the transition training at the earliest opportunity, you can equip yourself with the knowledge and understanding to audit against these new standards, placing yourself ahead of the competition.
COURSE OUTLINE:
1. Introduction of Annex SL and new ISO High Level Structure;
2. Scope and structure of ISO 9001:2015;
3. Discuss key differences in ISO 9001:2015 to ISO 9001:2008;
4. Specific new requirements on leadership, context and risk-based thinking;
5. Roadmap to transition arrangement of QMS certification;
6. Test
Exemption:
Delegate who has successfully completed the IRCA Certified ANNEX SL Auditor Course (IRCA Registration no. A 17902) can exempt the 1st day training of the course.
Delegate needs to submit certificate for approval in advance.
Delegate who successfully completed the 2nd day training and passed the exam will be only issued a certificate - ISO 9001:2015 Module 2 – Auditor Transition Course by IRCA (IRCA Registration no. A 17906)
Remark: For IRCA Registration, those who may apply for IRCA’s ISO 9001:2015 auditor status (any grade) may need to present their ISO 9001:2008 course certificates to IRCA.
PROFESSIONAL TRAINER:
The tutor is registered IRCA Lead Auditor and approved tutor with considerable audit experience and knowledge.
CERTIFICATION (Attendance: 100%):
Delegates who successfully completed the course and passed the test will be issued Two Certificates by IRCA, which designate fulfillment of the training requirements for updating Auditor registration from ISO 9001:2008 to ISO 9001:2015.
(IRCA No.: M1: A17902: M2: A17906 Certified Course)
GUIDELINE for IRCA REGISTERED AUDITOR
As refer to IRCA link: http://www.irca.org/en-gb/training/Transition-training/Transition/About-transition-courses
GENERAL INFORMATION:
Venue: T.S.T. / Wan Chai / Sheung WanTraining Centre / TBC
Medium: Cantonese supplemented with English material
*Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking
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