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By this 1-day training, participants will learn:• Introduction to Knowledge Management and its value to organizational performance• Exploration of the six key elements of a Knowledge Management System (KMS)• Fundamental audit principles and essential KMS terminology• Overview of ISO 30401:2018 – structure, core requirements, and key content• Techniques for driving continual improvement in KMS implementation• Interactive group activities including case studies, discussions, and exercises simulating real audit scenariosGeneral Information:• Venue: T.S.T. / Kwun Tong / Wan Chai / Sheung Wan/ Jordan Training Centre / HKSTP / TBC• Medium: Cantonese supplemented with English material*Discount will be offered to SGS certified clients, all enrolment made one month prior to the course or online bookingProfessional Trainer:The tutor is an SGS-approved Tutor and Lead Auditor with theoretical knowledge and audit experience.Certificate (Attendance: 100%):Delegates who successfully completed the course will be issued a certificate by SGS HK Limited.

This course aims to provide learners with existing basic knowledge of, or experience in, environmental management, an understanding of the management systems approach, and an understanding of the requirements of ISO 14001:2026.  It also provides a basis for learners who wish to pursue CQI and IRCA Certified Environmental Management Systems (EMS) Auditor Training courses.This course is recognised by APSCA for CPD purposes, aligned with the APSCA Competency Framework and is worth 8 CPD credits.Recommended Prior KnowledgeManagement systemsThe Plan, Do, Check, Act (PDCA) cycleThe core elements of a management system and the interrelationship between top management responsibility, policy, planning, implementation, review and continual improvementEnvironmental management - The intended outcomes of an environmental management systemEnhancement of environmental performanceMeeting compliance obligationsAchievement of environmental objectivesEnvironmental management terms and definitionsAn understanding of commonly used environmental management terms and definitions.Enrolment informationBy enrolling on this course you agree to your personal information being passed to CQI and IRCA.Trusted ISO 14001 Foundation training from a leading course providerOur courses are delivered by tutors who are environmental management system experts and experienced trainers. Your knowledge and skills will be developed through an interactive and practical approach to learning. Case study materials and role-play exercises are used to develop and practice skills in all phases of auditing. Participants are continually assessed throughout the course.Contact your local SGS office for full details of the courses available in your region.

TOPICS COVERED IN THIS COURSEThe role of a supervisor or manager - Supervision is the art of achieving outcomes through other people. Getting the balance right is the most important skill.Behavioural styles - The key to working better with others is to understand yourself and how you like to work, and then identify how to adjust your style to suit other people.Effective communication - The communication process and how to prevent barriers to communication.Questioning skills - Successful people know the right questions to ask and, as a result, they get better answers.Giving and receiving feedback - Learn to direct behaviour and motivate performance by giving positive and constructive feedback.Managing according to the situation - Adopt the most appropriate leadership style depending on the situation with individual team members.Diagnosing development needs - When to train, coach, delegate and counsel.Managing performance - As a manager, you are responsible for managing the performance of team members, including both good and poor performers.Managing the performance conversation - Close the performance gap by understanding elements that impact performance and plan a counselling feedback session.Dealing with High Emotions - Life is 80% emotion and 20% intellect; emotion is what makes things tough.Delegating - Advantages of delegation and how to do it successfully using the five steps.Personal development plan tracker - Put the skills and behaviours you want to implement back in your workplace into action.

Prerequisites:  Prior knowledge of GMP’s and HACCP, or experience with Food Safety Management Systems, is recommended.FSPCA requires each participant to have your webcam on during the duration of the training.This course developed by the FSPCA is the “standardized curriculum” recognized by FDA; successfully completing this course is one way to meet the requirements for a “preventive controls qualified individual.”The Current Good Manufacturing Practices, Hazard Analysis, and Risk-based Preventive Controls for Human Food regulation (referred to as the Preventive Controls for Human Food regulation) are intended to ensure safe manufacturing, processing, packing, and holding of food products for human consumption in the United States.

This program is designed to provide attendees with the tools and knowledge necessary to upgrade their quality system to an international recognized medical device standard.In addition to providing the requirement for compliance with the latest standard - ISO 13485:2016, attendees will learn how to prepare, manage and successfully complete an inspection by the certification bodies. COURSE OUTLINE: Personnel attending this program will have an opportunity to learn how to prepare for an ISO 13485 audit, what to expect during interaction with auditors and how to respond to the findings.Additionally, this course provides compressive review on the latest ISO 13485:2016 which including the new requirements in version 2016 and its relationship with ISO 9001:2015.This course is a good refresher for all personnel involved in the medical device business and an opportunity to compare your internal audit system against what a leading internal audit expert believes is the best approach to implement. The course is provided in an informal atmosphere and an easily understood format.  A test will be arranged during the course.PROFESSIONAL TRAINER: Tutor with more than 10 years of working experiences in auditing the medical device and electronic appliance industry. Experiences across R&D, Production Technique, Quality Assurance & Quality Management System. (SGS Hong Kong Ltd. reserves the right of final tutor arrangement.)CERTIFICATION (Attendance: 100%): Delegates who successfully completed the course and passed the test will be issued a certificate by SGS Hong Kong Limited. GENERAL INFORMATION: Venue: T.S.T. / Wan Chai / Sheung Wan Training Centre / HKSTP / TBC Medium: Cantonese supplemented with English materials * Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking

COURSE OUTLINE Day 1 Overview of International GMP Guidelines & Regulations for Cosmetic Products - FDA; EU; ASEAN; ISO22716 ISO22716 Part I - Awareness - Term and Definition ISO22716 Part II - Personnel: qualification; training; hygiene; - Premise & Equipment: Capacity; Cleaning, Sanitization and Maintenance; - Pest Control - Raw material & Packaging Material: Receipt, quarantine, inspection and release, Re-evaluation. - Waste Control Group Discussion; Q&A Day 2 ISO22716 Part III - Production: Batch management; Line clearance; In-process control; - Finished product: Release; Return; Storage and distribution - Quality Control Laboratory: Reagent; Reference standard; Acceptance criteria; Sampling; Retain sample; OOS handling - Complaints and Recalls: - Deviation and Change Control - Internal Audit - Documentation and Record.Cosmetic Industry in China - Characteristic of China cosmetics market - Related Regulation and Authorized Administration - Quick overview of China’s GB requirement on cosmetic products Group Discussion; Q&A PROFESSIONAL TRAINERWorked in pharmaceuticals industry field for more than 9 years, with experience across R&D, Registration Regulation, Production Technique, Quality Control and Quality Assurance. Specially, in the past 4 years, experience focused on cGMP system research and development, going through GMP guideline of FDA, PIC/S, and other international regulation e.g.  GMP for cosmetics, GMP for dietary supplements, ISO 22716, ISO 15378etc. related to pharmaceutical industry, cosmetic industry and dietary supplement industry field.(SGS Hong Kong Ltd. reserves the right of final tutor arrangement.)CERTIFICATION (Attendance: 80%) Delegates who successfully completed the course will be issued a certificate by SGS Hong Kong Limited.GENERAL INFORMATION Venue: T.S.T. / Wan Chai / Sheung Wan Training Centre / HKSTP / TBC Medium: Cantonese supplemented with English materials *Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking

ISO 14971 is unique risk management for medical device industry. It provides a systematic approach for whole process on risk management, for design to post production phases. To demonstrate that we have an established system to eliminate, reduce and manage risks to our medical devices. COURSE OUTLINE:What is Risk? ISO 14971 Standard briefing Relationship between different countries WorkshopsTest PROFESSIONAL TRAINER: Tutor with more than 10 years of working experiences in auditing the medical device and electronic appliance industry. Experiences across R&D, Production Technique, Quality Assurance & Quality Management System. (SGS Hong Kong Ltd. reserves the right of final tutor arrangement.) CERTIFICATION (Attendance: 100%): Delegates who successfully completed the course and passed the test will be issued a certificate by SGS Hong Kong Limited. GENERAL INFORMATION: Venue: T.S.T. / Wan Chai / Sheung Wan Training Centre / HKSTP/ TBC Medium: Cantonese supplemented with English materials * Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking **Discount will be offered to HKMHDIA members

Change is like a dice. Change may be a profound impact on a company or project. It can make things success, or failure.An organization/ project leader should predict this possibility effectively, then have a comprehensive analysis, and prepare for the response beforehand; monitor the execution and also analyze the result afterwards.LEGO® SERIOUS PLAY® methodology “© [2017] The LEGO Group” is a new innovative strategy tool from LEGO’s Danish headquarters. Participants will go through a creative process for facilitating meeting, communication and problem solving, and will be led via a series of questions, in order to probe much deeper into a subject.COURSE OUTLINE1. Warm up with LEGO bricks2. Understanding yourself and others3. Determine impacts and those affected4. Set the goals for CHANGE5. Identify the useful solutions/ resourcesPROFESSIONAL TRAINERMr. WONG Kin Wai•Certified and trained facilitator of LEGO® SERIOUS PLAY® method and materials•Certified and trained facilitator of Six Bricks and DUPLO® Play Box•Over 15 years experience in the fields of management and entrepreneurial consulting, auditing and training•An experienced trainer and delivers training   to a broad range of industries about quality management, project management, project development, process control and monitoring•CCAA registered ISO 9001:2015 and ISO 14001:2015 auditor•IRCA registered ISO 9001:2008/2015 lead auditor, ISO 45001:2018 & ISO 14001:2015 auditorCERTIFICATIONDelegates who successfully completed the workshop with 100% attendance will be issued a certificate by SGS HK Limited.GENERAL INFORMATIONTime:  1:00pm – 6:00pmVenue:  TBCMedium:   CantoneseFee: HK $2,500/ $2,250*/ $2,125** per person*Discount is offered to enrolment made one month prior to the course or online booking**2 or more enrolment in same organization is more effective and enjoy special discount

This course enables participants to develop a full understanding of the general principles of the requirements of the Standard. It is designed to equip delegates with the knowledge of how to successfully implement the requirements of the Standard on site. Participants will discuss activities which develop a culture to maintain compliance and learn what to expect during the process of certification, including actions needed prior to, during and after the audit.The course is led by an experienced tutor, who will guide delegates through some practical exercises to consolidate the learning. Read morePRE-REQUISITES FOR TRAININGActive learning will be used throughout the course utilising case study-based activities to encourage critical thinking and help explain how sites will implement the Standard.In preparation for the course, participants must read and review a copy of the Standard including the glossary, which is available as a free download from the BRCGS Store, in addition to the pre-course materials provided. It is advised participants must have working knowledge of HACCP.ASSESSMENT25 Question Exam. Pass Mark 60%;Use of platform-BRCEducate for Training registration and ExaminationPROFESSIONAL TRAINERMr. Andes MongSection Manager (Food) ,SGS (Hong Kong) LimitedAndes Mong has over 20 years food quality and safety management working experience in food industries across Asia Pacific region. Understanding, planning, implementing and overview for food and supply chain management with the relevant know-how, skill, experience, knowledge and attitude to accept any food management challenge.Active Lead Auditor for BRCGS Food, BRCGS S&D, BRCGS A&B, FSSC 22000, ISO 22000, HACCP, GMP since 2002 and  Food Safety Trainer for HACCP, ISO 22000, BRCGS Food, BRCGS S&D, BRCGS A&BBRC Approved Trainer for BRCGS Food, S&D and A&B Translates BRCGS in practical language(SGS Hong Kong Ltd. reserves the right of final tutor arrangement.)CERTIFICATION (Attendance: 100%)Delegates who successfully completed the course and passed the exam will be issued a Certificate by BRCGS.GENERAL INFORMATION:Venue: T.S.T. / Wan Chai / Sheung Wan Training Centre / HKSTP/ TBCMedium: Cantonese supplemented with English materials* Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking

Over the last few years research has been increasingly interested in the impact of a leader’s preference for “speed” versus a “slow and steady” mode of operation. Research data discover that there’s a strong tendency for those with a “fast pace” to also have a strong preference toward “quantity” rather than “quality” of work (HBR).  However, for most highly effective leaders, neither making mistakes nor slowing down is an option. It’s clear that overall, organizational processes, communications, and human interactions in the world are speeding up and becoming more “agile” in the digital age.This workshop provides a framework by which participants can optimize their workplace performance through improvement in Agility and Speed. It explores Speed Leadership on two levels: on individual and team (or project) level.  During the workshop, Agile and DECA speed leadership model will be introduced and applied to enable participants following a structured approach as they apply the concepts and techniques back at their workplace.COURSE OUTLINESession 1 - The need for Agile and Speed Leadership•    What is Agile & Speed Leadership•    Current trends in Workplace & IndustrySession 2 - What speed leaders can do to increase speed?•    Model your speed•    Accelerate your meeting•    Speed up your workday and projectSession 3 - The speed leadership techniques: DECA and its application•    D – delegate routine activities•    E - eliminate non-values added•    C - contract work to other parties•    A - automate labour intensive and repetitive taskSession 4 - Experimentation and Application•    Examine simulated speed leadership exercise•    Develop workplace application - short term improvement plan•    Formulate long term improvement planPROFESSIONAL TRAINERPaul Ma - Associate Trainer from SGS Hong Kong LimitedPaul has over 20 years of managerial experience in HR, learning and development. His areas of expertise include customer service system, brand culture building, operation efficiency system and managerial development scheme. He has been serving as the Chairman of Service & Courtesy Award of Hong Kong Retail Management Association (HKRMA) from 2001, 2002, 2008 to 2017. He was also the authorised trainer of HKRMA from 2013 to 2016 on the topics of Total Customer Service Experience in retailing, Service Re-engineering & Customer Journey Management.(SGS Hong Kong Ltd. reserves the right of final tutor arrangement)CERTIFICATION (Attendance: 100%)Delegates who successfully completed the course will be issued a certificate by SGS Hong Kong Limited.GENERAL INFORMATIONVenue: TBCMedium: Cantonese*Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking**2 or more enrolment in same organization is more effective and enjoy special discount

Risk enters every decision in life and work every day, but clearly some decisions need a more structured approach to deal with today’s threats and uncertainty.Revised risk management standard, ISO 31000:2018, delivers a clearer and more concise guide that will help Engineers at all levels to improve their planning skills, help making appropriate decisions and achieve organization objectives.The new version of ISO 31000 is not simply a guidance, it also gives all Engineers a new meaning how to manage Risk tomorrow.COURSE OUTLINEIntroduction of risk management and its terminology;Explain the purpose of benefits of revised ISO 31000 risk management standard;Introduction of the framework, processes and implementation of risk management system ISO 31000:2018 PROFESSIONAL TRAINER The tutor is an experienced risk management tutor who had delivered extensive numbers of course with workshops for public, for utility companies (e.g. CLP Power) and government departments (e.g. EMSD) in past 10 years.CERTIFICATION Delegates who successfully completed the course will be issued a certificate by SGS Hong Kong Limited.GENERAL INFORMATION Venue: T.S.T. / Wan Chai / Sheung Wan/ Jordan Training Centre / HKSTP / TBC Medium: Cantonese supplemented with English materials *Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking**Discount (HK$1,040) will be offered to HKIE Members