Supervision and People Management

SGS has developed this course to benefit clients wishing to gain knowledge of specific automotive cybersecurity modules. COURSE CONTENTIntroduction to automotive cybersecurityISO/SAE 21434 standard overviewCybersecurity in product developmentImplementation of best practicesPRIOR KNOWLEDGENo prior experience with ISO/SAE 21434 is required, though a basic understanding of automotive systems and general cybersecurity concepts is beneficial.COURSE CERTIFICATION On completion of this course: The SGS certificate is available to download once you have achieved a pass mark of 80% or more in the final assessment which completes this course. You have 12 months access to this course, effective from the date of purchase.

COURSE OUTLINESession 1: From Service Operating Procedures to Customer Experience Mastery  Understand the three core factors for creating customer experience  Know how to use Jungian archetypes to analyze the positioning, strength and constrains of your current service  Learn the relationship between Maslow Hierarchy of Needs and four levels of impactful experience  Realize the concept, framework and applications of 4C Service ModelSession 2: From “Feel Fine” to “Feel Good” Customer Experience  Know the importance of customer’s five senses management for creating positive impression  Understand how to align with customer’s communication styles for building rapport  Realize the effective ways to identify customer’s decision making patterns for establishing mutual trustSession 3: From “Feel Good” to “Feel Great” Customer Experience  Recognize the relationship between personal traits, life events and perception of experience  Know the five major elements of total-customer- experience and their individually function and synergetic effect  Learn how to create the impactful customer experience though customized pre-experience and post- experienceSession 4: From “Feel Great” to “Feel WOW” Customer Experience  Understand the concept of Peak-End Rule and how it help us to create wonderful experience for customers  Know the major elements and procedures for creating customer’s pleasant surprise  Realize how to design a happy and memorable touch point at the end of customer journeyCERTIFICATION (Attendance: 100%) Delegates who successfully completed the course will be issued a certificate by SGS Hong Kong Limited. GENERAL INFORMATION Venue: T.S.T. / Wan Chai / Sheung Wan Training Centre / HKSTP/ TBC Medium: Cantonese supplemented with English materials * Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking

港人生活及工作壓力大，擁有健康的心理是員工提升工作素質的重要條件，當員工能夠時常保持愉悅輕鬆的心理，工作效率便會大大增強，從而為企業大幅提高經濟效益。 課程簡介本工作坊利用「六色積木和遊戲箱」設計出生活與職場減壓的小活動，主要圍繞四個心理健康的主題，包括：記憶與挑戰、聆聽與溝通、同理心與理解、溝通與策略，讓員工運用簡單的積木去探索、創造及學習情緒、人際、調適等正向思維，以助他們改善情緒健康及減壓。 課程內容活動包括：奇異之塔、感應袋、記憶遊戲、閉眼建構、聆聽與建構、背對背、懸掛積木、金字塔牆、生日禮物、積木冰壺、建造橋樑等。