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COURSE OUTLINEIntroduction of GDPIntroduction of organizations related to GDP (WHO, PIC/S, EU, DoH, USP)GDP Basic RequirementsQuality ManagementPersonnelPremises and EquipmentDocumentationOperationComplaint, Returns, Suspected Falsified Medicinal Products and Medicinal Products RecallsOutsourced ActivitiesSelf-inspectionsTransportationsDifferent requirements between regionsWorkshopsQuizPROFESSIONAL TRAINERWorked in pharmaceuticals industry field for more than 9 years, with experience across R&D, Registration Regulation, Production Technique, Quality Control and Quality Assurance. Specially, in the past 4 years, experience focused on cGMP system research and development, going through GMP guideline of FDA, PIC/S, and other international regulation e.g.  GMP for cosmetics, GMP for dietary supplements, ISO 22716, ISO 15378etc. related to pharmaceutical industry, cosmetic industry and dietary supplement industry field.(SGS Hong Kong Ltd. reserves the right of final tutor arrangement.)CERTIFICATION (Attendance: 100%) Delegates who successfully completed the course will be issued a certificate by SGS Hong Kong Limited.GENERAL INFORMATION Venue: T.S.T. / Wan Chai / Sheung Wan Training Centre / HKSTP / TBC Medium: Cantonese supplemented with English materials *Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking

COURSE OUTLINESession 1: From Service Operating Procedures to Customer Experience Mastery  Understand the three core factors for creating customer experience  Know how to use Jungian archetypes to analyze the positioning, strength and constrains of your current service  Learn the relationship between Maslow Hierarchy of Needs and four levels of impactful experience  Realize the concept, framework and applications of 4C Service ModelSession 2: From “Feel Fine” to “Feel Good” Customer Experience  Know the importance of customer’s five senses management for creating positive impression  Understand how to align with customer’s communication styles for building rapport  Realize the effective ways to identify customer’s decision making patterns for establishing mutual trustSession 3: From “Feel Good” to “Feel Great” Customer Experience  Recognize the relationship between personal traits, life events and perception of experience  Know the five major elements of total-customer- experience and their individually function and synergetic effect  Learn how to create the impactful customer experience though customized pre-experience and post- experienceSession 4: From “Feel Great” to “Feel WOW” Customer Experience  Understand the concept of Peak-End Rule and how it help us to create wonderful experience for customers  Know the major elements and procedures for creating customer’s pleasant surprise  Realize how to design a happy and memorable touch point at the end of customer journeyCERTIFICATION (Attendance: 100%) Delegates who successfully completed the course will be issued a certificate by SGS Hong Kong Limited. GENERAL INFORMATION Venue: T.S.T. / Wan Chai / Sheung Wan Training Centre / HKSTP/ TBC Medium: Cantonese supplemented with English materials * Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking

•Understand the value of Agile to business and operational performance•Gain knowledge and process of the Agile Scrum Method•Learn the methods and skills to integrate Scrum techniques into daily operations and projects execution•Acquire proven methods to lead manufacturing and industrial transformation•Shift from the traditional management principles to an agile approach•Identify the skills to collaborate, hold accountability, and deliver result through work teams•Acquire the methods and tools to transform to Business AgilityCOURSE OUTLINE• VUCA Business Environment• Technological Disruptive Applications• What is Agile and Business Agility• Agile Manifesto and Principles• Domains of Business Agility• The Benefits and Barriers to Business Agility• Linking Business Agility to Strategy• Agile Shift is a Management ShiftMindset ShiftWork ShiftBusiness ShiftLeadership ShiftOrganizational ShiftCulture Shift• Agile Business Transformation • Product DevelopmentManufacturingCustomer ExperienceSupply Chain ManagementInternal Functions• Tools: Customer Journey, OKR (Objectives and Key Results), Scrum, Kanban, Value Stream Mapping, Design Thinking, Swarming• Planning for a Transformation JourneyPROFESSIONAL TRAINERDr. Mui is the Transformation Practice Lead and CEO of the InfoWorks Institute. His expertise is in Change Management and Transformation. An Agile PeopleOps Coach and a Certified Scrum Master, David leads the Business Agility and Agile HR development in Asia.He has more than 30 years of business, consulting, human capital, and leadership coaching experience gained from international companies and consulting firms with a global presence. He had led and managed many mergers and acquisitions, strategic alignment, business transformation projects in the APAC and the US. Besides, he is a researcher at the Business Agility Institute.ORDr. Tai is the Management Development Practice Lead at the InfoWorks Institute, who has more than 20 years of leadership experience in the Hospitality Industry and Customer Service Management. A Certified PeopleOps Scrum Master and a Certified Professional Coach, he consults organization to develop Agile teams.He consults companies and NGOs active in developing effective teams and leadership development. Besides, he is a faculty member of the University of Sunderland and other local higher education institutes.CERTIFICATION (Attendance: 100%)Delegates who successfully completed the course will be issued a certificate by SGS Hong Kong Limited.GENERAL INFORMATIONVenue: T.S.T. / Wan Chai / Sheung Wan Training Centre / HKSTP/ TBCMedium: Cantonese supplemented with English materials*Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking

This course may be valuable as preparation for learners planning to complete other ISO 9000 series-based training courses, such as the QMS Auditor/Lead Auditor Training Course or the QMS Internal Auditor Training Course. This course does not address the skills of auditing although it is useful as an introduction to anyone involved in the development, implementation and management of an ISO 9001:2026 QMS.Learners who successfully complete this programme and the other QMS training courses may be eligible to apply for certification as an internal QMS Auditor with the CQI and IRCA.Other requirements for certification are described on the CQI and IRCA website (www.quality.org).Recommended Prior KnowledgeManagement systemsThe Plan, Do, Check, Act (PDCA) cycleThe core elements of a management system and the interrelationship between top management responsibility, policy, objectives, planning, implementation, performance evaluation and continual improvementQuality managementThe fundamental concepts and the seven quality management principles (see ISO 9000)The relationship between quality management and customer satisfaction.Quality management terms and definitionsAn understanding of commonly used quality management terms and definitions.Enrolment informationBy enrolling on this course you agree to your personal information being passed to CQI and IRCA.Trusted ISO 9001 Foundation training from a leading course providerOur courses are delivered by tutors who are quality management system experts and experienced trainers. Your knowledge and skills will be developed through an interactive and practical approach to learning. Case study materials and role-play exercises are used to develop and practice skills in all phases of auditing. Participants are continually assessed throughout the course.Contact your local SGS office for full details of the courses available in your region.

It is the policy of SGS United Kingdom Ltd to provide OHS Management Systems Internal Auditor Training Courses which meet the requirements set by the International Register of Certificated Auditors (CQI / IRCA).CQI / IRCA Course Number 1890 - PT 249The objective of this Course is to provide Leaners with the knowledge and skills required to perform first-party audits of Occupational Health & Safety Management Systems (OHS) against ISO 45001:2018, in accordance with ISO 19011 and ISO 17021, as applicable.PRIOR KNOWLEDGEBefore starting this course, Learners are expected to have the following prior knowledge:Knowledge of the following OHS management principles and concepts:The concept of OHS sustainable development whereby an organisation must ensure that actions of today do not degrade the environment of the future.The purpose of an initial review as the basis for establishing an OHS management system where none currently exists.Evaluation of activities, products and services to establish the risks and hazards associated with normal operating conditions and abnormal conditions such as start-up and shutdown and emergency situations and accidents.Considerations of risks and hazards in respect of:workplace locations;workplace activities;work-related activities carried out away from the normal place of work or base;employees, visitors and other interested parties in areas where the organisation has control and influence over health and safety;vulnerable individuals within the workplace or control of the organisation.Occupational Health and Safety legislation and how legal compliance forms part of an OH&S management system.A good appreciation of typical methods for evaluation of risks and hazards and their mitigation and the identification of improvements (e.g., risk assessments and method statements).ISO 45001:2018Knowledge of the requirements of ISO 45001:2018, which may be gained by completing a CQI / IRCA certified OHS Foundation Training course or equivalent.

The purpose of this course is to provide learners who have an existing, basic knowledge of, or experience in, environmental management with an understanding of the management systems approach and the requirements of ISO 14001:2026, and to provide a basis for learners who wish to implement an Environmental Management System.COURSE CONTENTBenefits and Importance of CertificationAnalyse the Current Business StateCreate the Implementation PlanDesign and Document the SystemSelecting a Certification BodyPrior Knowledge Before starting this course, learners are expected to have the following prior knowledge:Management Systems – the Plan-Do-Check-Act (PDCA) cycle.The core elements of a management system and the interrelationship between management responsibility, policy, planning, implementation, measurement, review and continual improvement.Environmental Management: knowledge of the concepts of energy management and the relationship between an organisation’s activities, products and services and equipment on energy efficiency;commonly used energy management terms and definitions, as given in ISO 14001:2026;the requirements of ISO 14001:2026.CERTIFICATION (ATTENDANCE 80%)Delegates who successfully completed the course will be issued an attendance Certificate by SGSGENERAL INFORMATIONTime: 9:30 am - 5:30 ​pm [2-days training]Venue: HKSTP / T.S.T. / Wan Chai / Sheung Wan / Jordan Training Centre / TBCMedium: Cantonese supplemented with English training material*Early Bird Price will be offered to SGS certified clients, all enrolment made one month prior to the course or online booking

The purpose of this Module is to equip participants with an understanding of the learning objectives relating to ISO 45001:2018, The New ISO Standard for Occupational Health and Safety Management Systems – Requirements, with Guidance for Use COURSE OUTLINESession 1: ISO 45001: 2018 Overview and Clauses 4, 5 & 6ISO 45001: 2018 and the process approachRisk-based thinking, OH&S management principlesThe structure of ISO 45001: 2018,Scope and application of ISO 45001: 2018ISO 45001: 2018 clause 4, ISO 45001:2018 clause 5 and ISO 45001: 2018 clause 6Session 2: ISO 45001: 2018 Clause 7Resources, Competence,  AwarenessCommunication, Documented informationSession 3: ISO 45001:2018 Clauses 8, 9 &10Operation,  Performance Evaluation,  ImprovementSession 4: ISO 45001: 2018 versus OHSAS 18001: 2007Issues new to ISO 45001: 2018Similarities between the two standardsPRIOR KNOWLEDGE There are no prior knowledge requirements for this module; however, it is advisable for learners to have knowledge of Annex SL.PROFESSIONAL TRAINER The tutor is registered OHS Lead Auditor and SGS approved ISO 45001 Tutor with extensive audit experience and theoretical knowledge.CERTIFICATION Learners will need to demonstrate acceptable performance in continuous assessment and a brief written test in order to complete the course successfully. Delegates who successfully completed the course will be issued a completion of certificate by SGS HK Ltd.GENERAL INFORMATION Venue: T.S.T. / Wan Chai / Sheung Wan / Jordan Training Centre / HKSTP/ TBC Medium: Cantonese supplemented with English materials*Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking

The international community has reached a consensus on taking control actions on mitigating the environmental impact from climate change. Many countries had already established target for achieving carbon neutral. The government of China and Hong Kong had made commitment on carbon neutrality in 2050 and 2060 respectively. In order to respond to the demands of all parties to achieve carbon neutrality, different organizations in the society are facing huge challenges in their operations.ISO 14068-1 is new international guidance published in 2023 which provides a standard approach for allowing entities to achieve and demonstrate carbon neutrality. This guidance is applicable to both organizations and products (including events and buildings). By following the specifications of ISO 14068-1 to manage the carbon emissions generated during its operation, seeking an approved way to offset the remaining carbon emissions, and declaring to be carbon neutral, it is believed that entities can actively respond to the demands of society and the market.Through the 1-day training, delegates are expected to grasp the principle and requirement as well as the road-map for demonstrating carbon neutrality specified on ISO 14068-1. COURSE OUTLINEIntroduction of carbon neutral concept;Carbon neutral related standard – ISO 14068-1:2023;Implementation steps of ISO 14068-1:2023PROFESSIONAL TRAINERTutor is an ISO 14064-1 GHG lead verifier and technical reviewer for China, Hong Kong and Macau regions. He is experienced in GHG verification for organization carbon footprint, calculation for event carbon footprint as well as product carbon footprint. His project references covered a wide-range of sectors including in China, Hong Kong, Macau, India and Malaysia.(SGS Hong Kong Ltd. reserves the right of final tutor arrangement.)CERTIFICATION Delegates who successfully completed the course will be issued a completion of certificate by SGS HK Limited.GENERAL INFORMATIONVenue: T.S.T. / Wan Chai / Sheung Wan/ Jordan Training Centre / TBCMedium: Cantonese supplemented with English materials•Discount will be offered to SGS certified clients, all enrolment made one month prior to the course or online booking

The FSC™ Board of Directors revised and published the most recent version of FSC™ chain-of-custody standards FSC-STD-40-004 V3-1.In this course, you will learn the significant changes to the most recent version FSC-STD-40-004 V3-1. You will also get updates on the transition and implementation rules of the new standards.The FSC-STD-40-004 is one of the general requirements of FSC™ CoC certification. You must get an FSC™ certification if you want to be an FSC™ certified supplier or continue to have this claim to your customers and on your products.StandardsBy the end of this course, learners will have a clear understanding of the:CoC Systems and Normative DocumentsFSC CoC Standard: Scope and General InformationFSC CoC Standard, Part I: Universal RequirementsFSC CoC Standard, Part II: Control of CoC ClaimsFSC CoC Standard, Part III: Supplementary RequirementsFSC CoC Standard, Part IV: Eligibility Criteria Standards:FSC-STD-40-004 (V3-1); FSC-STD-40-004 (V3-0); FSC-STD-40-004a (V2-1); FSC-STD-50-001 (V2-0); FSC-PRO-20-001 (V1-1);COURSE OUTLINEBackground and objectives of FSC™Interpretation and implementation of system standards•FSC™ CoC General Standard (FSC-STD-40-004) •FSC™ CoC Product Classification (FSC-STD-40-004a)The difference between FSC-STD-40-004 (V3-0) and FSC-STD-40-004 (V3-1)Implementation and maintaining of FSC™ CoC systemAudit process flow and important points to noteCCP identificationSupplier sourcing and evaluationCalculation involved in standardsUse of FSC™ trademarks (FSC-STD-50-001)Case Study and workshopsPractical experience sharingPROFESSIONAL TRAINER SGS approved tutor with extensive FSC™ CoC auditing and training experience and theoretical knowledge. CERTIFICATION (Attendance: 100%) Delegates who successfully completed the course will be issued a certificate by SGS Hong Kong Limited. GENERAL INFORMATION Venue: T.S.T. / Wan Chai / Sheung Wan / Jordan Training Centre / HKSTP / TBC Medium: Cantonese supplemented with English materials*Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking *Discount is offered to SGS certified clients or for groups of 3 or more

This course aims to provide learners with the knowledge and skills required to perform first, second and third-party audits of quality management systems against ISO 9001, in accordance with ISO 19011 and ISO/IEC 17021, as applicable. All references to ISO standards in this document are to the current versions, unless stated otherwise.Learners who complete this CQI and IRCA Certified ISO 9001:2026 Lead Auditor (QMS) Training course successfully (within the five years before making an application to become a certificated auditor) will satisfy the training requirements for initial certification as an IRCA QMS auditor. For full training and general requirements, please refer to quality.org/IRCA-grades.Recommended Prior Knowledge Management systemsThe Plan, Do, Check, Act (PDCA) cycleThe core elements of a management system and the interrelationship between top management responsibility, policy, objectives, planning, implementation, performance evaluation and continual improvementQuality managementThe fundamental concepts and the seven quality management principles(see ISO 9000).The relationship between quality management and customer satisfaction.ISO 9001Knowledge of the requirements of ISO 9001 and the commonly used quality management terms and definitions, which may be gained by completing a CQI and IRCA Certified ISO 9001:2026 Foundation (QMS) (FD136) Training course or equivalent.Enrolment informationBy enrolling on this course you agree to your personal information being passed to CQI and IRCA.DisclaimerFor learners undertaking the CQI and IRCA Online Assessment, all aspects relating to examination, proctoring, disqualification decisions, appeals and the issuance of results to the Approved Training Partner (ATP) are the sole responsibility of CQI and IRCA. SGS does not have oversight of, or involvement in, these processes.Trusted ISO 9001 Lead Auditor training from a leading course providerOur courses are delivered by tutors who are quality management system experts and experienced trainers. Your knowledge and skills will be developed through an interactive and practical approach to learning. Case study materials and role-play exercises are used to develop and practice skills in all phases of auditing. Participants are continually assessed and required to complete an end-of-course written examination.Contact your local SGS office for full details of the courses available in your region.