ISO/IEC 20000-1:2018 Requirements and Implementation Course
About this course
INTRODUCTION:
ISO/IEC 20000-1 IT service management system (ITSMS) is an international standard that allows organizations to demonstrate excellence and prove best practice in IT service management. The ISO/IEC 20000-1 has been the benchmarking standard against which all IT Service Management processes are judged. The direction of the ISO/IEC 20000-1:2018 is to align with High Level Structure and common core texts and definitions commonly adopted by other ISO management system standards such as ISO 9001:2015 and ISO/IEC 27001:2013.
COURSE OUTLINE (2 DAYS):
- Introduction of High Level Structure and common core texts and definitions commonly adopted by other ISO management system standard
- Detailed explanation of the ISO/IEC 20000-1:2018 requirements
- Mandatory policies and records required by the standard
- Common workflow and typical implementations of ISO/IEC 20000-1 processes
- Tips for receiving ISO/IEC 20000-1 audit
TARGET AUDIENCE:
- Managers and professionals working in departments where ISO/IEC 20000-1 is being implemented
- IT Service Management System Auditors
- Consultants
Prior knowledge of ITIL is not necessary.
CERTIFICATION (ATTENDANCE: 100%)
Delegates who successfully completed the course will be issued a completion of certificate by SGS HK Limited.
PROFESSIONAL TRAINER:
Mr. Chris Yau - RABQSA registered ISO/IEC 27001 Lead Auditor, CISA, CISM, CDPSE, lead auditor of ISO 9001, ISO 14001, ISO 28000, and ISO 20000 with over 15 years of security-related audit and teaching experience including information security in both manufacturing and IT sectors, cargo and freight security.
(SGS Hong Kong Ltd. reserves the right of final tutor arrangement)