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ISO/IEC 20000-1:2018 Requirements and Implementation Course

In-person Next: 1 Jan 2099 Zh-yue Identifier: 185851073
ISO/IEC 20000-1:2018 Requirements and Implementation Course

About this course

INTRODUCTION:

ISO/IEC 20000-1 IT service management system (ITSMS) is an international standard that allows organizations to demonstrate excellence and prove best practice in IT service management. The ISO/IEC 20000-1 has been the benchmarking standard against which all IT Service Management processes are judged.  The direction of the ISO/IEC 20000-1:2018 is to align with High Level Structure and common core texts and definitions commonly adopted by other ISO management system standards such as ISO 9001:2015 and ISO/IEC 27001:2013.

COURSE OUTLINE (2 DAYS):

  • Introduction of High Level Structure and common core texts and definitions commonly adopted by other ISO management system standard
  • Detailed explanation of the ISO/IEC 20000-1:2018 requirements
  • Mandatory policies and records required by the standard
  • Common workflow and typical implementations of ISO/IEC 20000-1 processes
  • Tips for receiving ISO/IEC 20000-1 audit

TARGET AUDIENCE:

  • Managers and professionals working in departments where ISO/IEC 20000-1 is being implemented
  • IT Service Management System Auditors
  • Consultants

Prior knowledge of ITIL is not necessary.

CERTIFICATION (ATTENDANCE: 100%)

Delegates who successfully completed the course will be issued a completion of certificate by SGS HK Limited.

PROFESSIONAL TRAINER: 

Mr. Chris Yau  - RABQSA registered ISO/IEC 27001 Lead Auditor, CISA, CISM, CDPSE, lead auditor of ISO 9001, ISO 14001, ISO 28000, and ISO 20000 with over 15 years of security-related audit and teaching experience including information security in both manufacturing and IT sectors, cargo and freight security.

(SGS Hong Kong Ltd. reserves the right of final tutor arrangement)

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