ISO 9001:2015 - Quality Management Systems - eLearning Bundle

Whether you are new to your field and learning your role, or you are looking to strengthen your core skills within your organisation, SGS Bundled Courses will provide you with access to the training you need. These courses can be completed at your own pace and in any order.

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This bundle consists of 3 separate eLearning modules:

1. ISO 9001:2015 - Introduction
2. ISO 9001:2015 - Internal Auditor
3. ISO 9001:2015 - Implementation

Completion criteria: You will need to achieve a pass mark of 80% or more in the final assessment, to pass this course. You will then be able to download the course completion certificate. You have 12 months access to this course, effective from the date of purchase.

OBJECTIVES

By the end of this course, you will be able to:

• Follow a systematic approach to establish processes that will improve quality and give customers confidence in the products and services you provide
• Incorporate the Plan-Do-Check-Act (PDCA) model and risk-based thinking into the management system processes so that you can address risks and make the most of any opportunities
• Create a culture where employees are encouraged to take an active role in consistently providing products and services that meet customer, statutory and regulatory requirements
• Use the quality management principles to improve customer satisfaction and raise quality awareness
• Successfully plan and implement a management system based on an ISO standard
• Manage the implementation and the project team using project management principles and techniques
• Ensure changes to processes and procedures are communicated and everyone is trained so they can support and contribute to the management system objectives
• Complete an objective evaluation of your organisation’s current performance, to ensure the processes are in place and operating as intended
• Plan and prepare activities in readiness for the certification audit
• Plan an internal audit of a quality management system against ISO 9001:2015 in accordance with ISO 19011:2018 and ISO/IEC 17021-1 as applicable
• Verify that the organisation is compliant with its own policies, procedures and associated documents by using the auditing principles and process
• Report on the management systems effectiveness by gathering objective evidence and evaluating the extent to which the quality management system is being managed and continually improved

AUDIENCE

Anyone whose role requires them to understand how to implement a Quality Management System and have the knowledge and skills needed to conduct an internal audit within their organisation so that they can report on the effectiveness of the quality management system against the requirements of ISO 9001:2015.

PRIOR KNOWLEDGE

Before starting this course it is recommended that learners have the following prior knowledge:

• The concepts of quality management and its relationship to customer satisfaction
• Commonly used terms and definitions as provided in ISO 9000 quality management guidance and principles