ISO 9001:2015 - Quality Management System - Internal Auditor eLearning Course
About this pathway
Learn about the requirements of ISO 9001:2015 and develop the skills needed to conduct an internal audit in your organisation so that you can report on the effectiveness of the Quality Management System (QMS) implementation.
This course consists of two separate eLearning modules:
- ISO 9001:2015 - Introduction
- ISO 9001:2015 - Internal Auditor
Completion criteria: You will need to achieve a pass mark of 80% or more in the final assessment, to pass this course. You will then be able to download the course completion certificate. You have 12 months access to this course, effective from the date of purchase.
OBJECTIVES
By the end of this course, you will be able to:
- Follow a systematic approach to establish processes that will improve quality and give customers confidence in the products and services you provide
- Incorporate the Plan-Do-Check-Act (PDCA) model and risk-based thinking into the management system processes so that you can address risks and make the most of any opportunities
- Create a culture where employees are encouraged to take an active role in consistently providing products and services that meet customer, statutory and regulatory requirements
- Use the quality management principles to improve customer satisfaction and raise quality awareness
- Plan an internal audit of a quality management system against ISO 9001:2015 in accordance with ISO 19011:2018 and ISO/IEC 17021-1 as applicable
- Verify that the organisation is compliant with its own policies, procedures and associated documents by using the auditing principles and process
- Report on the management systems effectiveness by gathering objective evidence and evaluating the extent to which the quality management system is being managed and continually improved
AUDIENCE
Anyone whose role requires them to have the knowledge and skills needed to conduct an internal audit within their organisation and report on the effectiveness of the quality management system against the requirements of ISO 9001:2015.
PRIOR KNOWLEDGE
Before starting this course it is recommended that learners have the following prior knowledge:
- The concepts of quality management and its relationship to customer satisfaction
- Commonly used terms and definitions as provided in ISO 9000 quality management guidance and principles
Pathway
Complete each phase in sequence to earn your certification.
ISO 9001:2015 - Quality Management System - Introduction eLearning Course
ISO 9001:2015 - Quality Management System - Internal Auditor eLearning Course
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