Process Improvement courses

Customers are placing increased demands on companies for high quality, reliable products. The increasing capabilities and functionality of many products are making it more difficult for manufacturers to maintain the quality and reliability. Traditionally, reliability has been achieved through extensive testing and use of techniques such as probabilistic reliability modeling. These are techniques done in the late stages of development.  The challenge is to design in quality and reliability early in the development cycle. Failure Modes and Effects Analysis (FMEA) is methodology for analyzing potential reliability problems early in the development cycle where it is easier to take actions to overcome these issues, thereby enhancing reliability through design. FMEA is used to identify potential failure modes, determine their effect on the operation of the product, and identify actions to mitigate the failures. A crucial step is anticipating what might go wrong with a product. While anticipating every failure mode is not possible, the development team should formulate as extensive a list of potential failure modes as possible. The early and consistent use of FMEA in the design process allows the engineer to design out failures and produce reliable, safe, and customer pleasing products. FMEA also capture historical information for use in future product improvement. Types of FMEA There are several types of FMEA; some are used much more often than others are. FMEA should always be done whenever failures would mean potential harm or injury to the user of the end item being designed. The types of FMEA are: System - focuses on global system functions Design - focuses on components and subsystems Process - focuses on manufacturing and assembly processes Service - focuses on service functions Software - focuses on software functions

The course aims to provide the foundation material for understanding electrostatics and electrostatic discharge (ESD) and their role in the manufacture and handling of ESD sensitive devices. The fundamental properties of charge, electric fields, voltage, capacitance and current are discussed with a view towards understanding key electrostatic phenomena and electrical processes.  These include charge generation and decay, material properties and induction.  An overview of Human Body Model (HBM) and other ESD common referred models is presented, including how these models impact ESD control programs.The course provides an overview of ESD control procedures during handling and manufacturing activities, and an overview of ANSI-ESD-S20.20 program requirements.  The presentation includes many in-class interactive discussions and animated slides.Course ContentIntroduction to ANSI-ESD-S20.20 Management System, Principles and DefinitionsUnderstanding the elements of ANSI-ESD-S20.20System Documentation and Develop an ESD Control PlanPlan, Prepare, Execute and Evaluate implementation of an ESD control plan

This course develops the participants understanding of MSA & key SPC methodologies through group activities and individual participant. The key topics will include: Understanding the objectives of SPC and its benefits Decisions on process adjustment Basic statistics for SPC & MSA and the basis of the Central Limit Theorem Measures of Central Tendency, Measures of Dispersion and shape of a distribution Prediction of percentage out-of-specifications Process Control and Process Capability Interpreting signals on a control chart Control chart planning & selection Variables and attributes control charts Understanding the elements of measurement system e.g. discrimination, resolution, linearity, bias, stability, sensitivity, precision & accuracy, and number of distinct categories Measurement system variations and measurement uncertainty Variable gage study (GRR report) Interpreting measurement unit analysis Understanding variable gage (Long Study) Introduction to the concept of attribute measurement system analysis

The 8 disciplines problem solving process is a problem management tool used for product and process improvement.  It is structured into 8 disciplines, emphasizing on team working together to resolve problems.  It is well accepted problem solving tools within the automotive industries. The 1-day course is designed primary to enable the participants to have a step by step understanding of the 8D problem solving method including understanding of the Ishikawa diagram analysis and 5 Why analysis method.   Course Content The background understanding of the 8D problem solving method The steps involved in the 8 discipline problem solving and improvement process Presentation of Quality tools 8D examples Interactive course involving case studies experience / workshops

Effective communication using Geometric Dimensioning and Tolerancing (GD&T) is essential in design and engineering.   Errors in interpreting drawings or customer specifications can result in costly mistakes and material waste. This training program focuses on developing participants' ability to accurately understand and apply GD&T concepts in real-world scenarios.  Through case studies and practical exercises using specially selected drawings, participants will gain hands-on experience.

This training course allows participants to recognize the technicalities of calibration and metrology, and appreciate the basic ISO 9000 requirements on equipment and instrument calibrations. Registration and Course Introduction Introduction, Fields, Specialist Areas and Types of Metrology Definition and Type of Measurements SI Base and Coherent Units Is Calibration =  Adjustment = Verification ? Reference Standards and Reference Materials Calibration Frequency Elements of an Equipment Calibration System Traceability in Calibration Consideration of Calibration Conditions Typical Measurement Equipment Errors and their Corrections Characteristics of a Calibration Specialist Accuracy, Tolerance, Specification and Deviation Understanding of Full / Partial / Conditional Calibrations Accreditation Scheme – SAC-SINGLAS & ISO17025:2005 Approved Signatory Consideration of Sub-Contracting Jobs About the Endorsed and Non-Endorsed Calibrations Introduction to Measurement Uncertainty – Expanded Uncertainty and Coverage Factor based on SAC-SINGLAS Technical Guide 1, 2nd Edition   Calibration is a protracted work related to maintenance. It must be regularly undertaken on every field instrument in order to ensure smooth functioning and adhere to any regulations. Almost all calibration laboratories' quality systems fulfill the standards set by ISO/IEC 17025:2005, and include all functions that have an impact on the attribute of the 17025 calibration service, like equipment, personnel, calibration procedures and reporting. An integral part of establishing traceability is evaluation of measurement uncertainty.   Metrology (from greek 'metron' (measure), and -logy) is the science of measurement. Metrology includes all theoretical and practical aspects of measurement, including precision calibration and inspection. It can involve cmm or Coordinate Measurement Machines. Traceability is most often obtained by calibration, establishing the relation between the indication of a measuring instrument and the value of a measurement standard.

Effective problem-solving is a critical skill in today's competitive business landscape, particularly in industries that adhere to the IATF 16949 standard and customer-specific requirements. Organizations must ensure robust problem-solving capabilities to address issues systematically and drive continuous improvement. This training program links structured problem-solving methodologies, particularly the 8D approach, with IATF 16949 requirements and customer-specific expectations, ensuring compliance and enhanced operational efficiency.

Advanced Product Quality Planning (APQP) is a framework of linked procedures used for product development in all industries; of particular importance is the automotive industry.This training has been developed by SGS to provide learners with in-depth knowledge about APQP Control Plans compatible with the AIAG APQP Control Plan reference manual (March 2024).

SGS has designed this eLearning course to empower professionals with the knowledge and practical introduction to ISO/IEC 27001:2022.