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ISO 9001 stated that the Top Management shall assign the responsibility and authority of any personnel (management representative), for overseeing the implementation and maintenance of the company's system, interfacing with the third-party registrars and reporting on the system's effectiveness to management. Many appointed management representatives need to develop the skills necessary to support the organization and drive continual improvement.What are the main roles and functions of this management representative? How and what needed to be managed in order to obtain and maintain ISO 9001 certification?

The adoption of a quality management system (QMS) is a strategic decision where organization demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and aims to enhance customer satisfaction through the effective application of the system, including a more risk-based approach in managing the processes, continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.All requirements of ISO 9001 are generic and are intended to be applicable to all organizations, regardless of type, size and product provided. However, a good understanding and interpretation of the requirements are vital to ensure full conformance and enable certification to be obtained and maintained effectively.The aim of this course is to provide students who have an existing, basic knowledge of, or experience in, quality management with an understanding of the management systems approach and the requirements of ISO 9001, and to provide a basis for students who wish to go on to complete IRCA certified QMS Auditor Training courses.Important: Only the softcopy of the course material will be distributed on the day of training. Thus participants are reminded to bring along their laptop for the duration of the training.

In April 2026, ISO 14001:2026 replace ISO 14001:2015. This new edition reinforces the importance of environmental protection and business outcomes.This updated standard helps organization to improve its performance and stay complaint, while building credibility and making a significant contribution in climate change.Understanding of the changes and new requirements of ISO 14001:2026, will provide a basis to implement an effective Environmental Management System

Internal auditing is fundamental to any improvement initiative. The ISO 14001:2026 standard requires an organisation conduct internal audits to determine the effectiveness of its environmental management system.This course is designed to increase the understanding of process based auditing techniques, risk-based approach in auditing and help internal auditors to accurately interpret and audit against the ISO 14001:2026 requirements for improvement.Through practical workshop, case studies and role-play, delegate will gain the knowledge and skills to plan, conduct, report audit findings including follow-up audit on corrective actions taken so as to ensure continual improvement.

This course is designed to provide participants with a comprehensive understanding of the ISO 14001:2015 Environmental Management System (EMS) standard and the skills required to lead, plan, conduct, and report on first, second, and third-party audits in accordance with ISO 19011:2018 guidelines and ISO/IEC 17021-1 requirements for auditing management systems. Participants will learn to evaluate the effectiveness of an EMS, ensuring compliance with ISO 14001:2015 and driving continual improvement within their organizations. The course includes a blend of formal lectures, practical exercises, case studies, role-playing, group workshops, and open discussions to prepare participants for real-world auditing scenarios. SGS North America is certified by Exemplar Global as a training provider. Participants who successfully complete this course and achieve Competency through the course exam will receive a Certificate of Attainment for the following Exemplar Global knowledge competency unit:EM - Environmental Management SystemsAU – Auditing Management SystemsTL – Leading Management Systems Audit Teams

General Principles of Food Hygiene CAC/RCP 1-1969 which is also notably known as Codex HACCP (Hazard Analysis and Critical Control Point) and GMP (Good Manufacturing Practice) has been the foundation of many global food safety systems over the last 50 years. On 25 September 2020, the Codex Alimentarius Commission has adopted the revised Codex HACCP for the first time since 2003. The new 2020 revision has introduced some significant changes including food safety culture, food allergen management, codex decision tree etc).The aim of this course is to train the delegates from the currently certified organization on the key changes in HACCP Codex 2020 to facilitate the upgradation of HACCP and PRP/GMP/GHP implementation and certification process.Prior to attending this training course, delegates should have, but it is not compulsory, sufficient knowledge of the following Food Safety Management principles and concepts to ensure this training is beneficial for equipping as internal auditor:HACCP and GMP Codex 2003

ISO 9001:2026  helps enterprises across the world by reducing inefficiencies and improving processes, maintain consistent delivery, even as the business grows. It also builds credibility with customers and partners, unlock new contracts and access market opportunities. It shows a clear, consistent commitment to quality.This standard provides a structured yet flexible framework that can be implemented and upgraded progressively as the business grows. It helps streamline operations and improve efficiency without adding unnecessary complexity.

The European Union Deforestation Regulation (EUDR), formally known as Regulation (EU) 2023/1115, represents a significant legislative effort by the European Union to tackle the global challenges of deforestation and forest degradation.

Non-conformances are failures in product or service performance. Internal failures occur primarily at the raw material stage or during processing. External failure takes place when the defect in the product or service reaches the ultimate customer. Have we not very often noticed that same failure occur repeatedly? Yes, of course we have.The reason why the same failure is repeated is simply because the people who analyzed the cause did not reach the root cause of the problem. What they manage to eliminate was the symptoms but, not the root cause.Root Cause Analysis is a techniques specifically developed to help organizations to carry out a detailed analysis in a scientific and logical manner to arrive at the real cause of a problem.Important: Only the softcopy of the course material will be distributed on the day of training. Thus participants are reminded to bring along their laptop for the duration of the training.

Internal auditing is fundamental to any improvement initiative. The ISO 9001:2026 standard requires an organisation conduct internal audits to determine the effectiveness of its quality management system.This course is designed to increase the understanding of process based auditing techniques, risk-based thinking and help internal auditors to accurately interpret and audit against the ISO 9001:2026 requirements for improvement.Through practical workshop, case studies and role-play, delegate will gain the knowledge and skills to plan, conduct, report audit findings including followup audit on corrective actions taken so as to ensure continual improvement.