Personal Development & Soft Skills courses

An impactful and persuasive speaking is essential to engage audience. This interactive and practical workshop aims to equips you with the skills to deliver clear, persuasive presentations for both internal and external audiences. Participants will learn how to structure content, tailor messages, use storytelling techniques, and design effective visual aids. The course also includes small group practice and feedback to build confidence and enhance presentation impact. Our tutor will also share practical tips on presentation delivery for maximum engagement.CONTENTSession 1 Preparing the presentation that fit for purpose Setting objectives and key messages Analyzing audiences’ needs and purposes Selection information Organizing information with different storytelling approaches Preparing Visual Aids (PowerPoint)Purpose of visual aids Elements of clear and precise PowerPointSession 2 - Practical Learning Experience Small group practice and feedback on overall presentation contents & use of visual aidsTUTORDr. Salina ChanSalina is passionate in talent development. She has over 20 years of experience in adult learning and development, and extensive experience in business and people management. Salina had worked with multinational companies in retail, insurance, banking, catering, and telecommunication industries. Her achievements range from talent learning and development, corporate culture development, organizational development, to change management, recruitment management, performance management, business operations management. Salina holds a Doctor of Philosophy in Business Administration, a Master in Science, Training & Human Resource Management and an Honours Bachelor of Arts Degree. Salina has also attained Executive Coaching Accreditation & Certified Team Coach.Recent Professional qualifications and certifications:Professional Certified Coach (ICF PCC)DDI Certified FacilitatorDesign Thinking Facilitator.The BOX Certified FacilitatorChief Happiness OfficerHerrmann Certified Practitioner (HBDI)- Hogan Assessment CertificationThomas DISC System Certification

In a company wide internal review at Google in 2013 to establish what made an effective manager, “being a good coach” came top of a long list—trumping technical expertise. The millennial generation, who already constitute the largest segment of the workforce, crave coaching by their managers (HBR). In a 2017 Financial Times survey that asked what skills employers are looking for in MBA graduates, coaching was listed as being one of the most difficult to recruit.A Good Coach makes things happen, maximize resources and inspire. It’s the extraordinary quality that solves problems and helps the individual come to a new level understanding of what is possible. And it’s the skill and talent to influence and guide others to make real breakthroughs and create lasting change. This workshop aims to develop the coaching core competencies of management team using the “Coaching Skills”. The objective of this workshop is to develop the managers to be a good coach for high performance team with energy, creativity, courage, faith and determination — to achieve goals. It will also help raise self-awareness in others and motivate and encourage self-responsibility within those being coached.COURSE OUTLINESSession 1 - Leadership Style•    People or Task Oriented•    V-Shape Leader StyleSession 2 - Why Coaching?•    What is (and is NOT) Coaching•    The Coaching Core CompetenciesSession 3 - Questioning Techniques•    Science of Coaching Question•    Art of Coaching CommunicationSession 4 - Motives Identification•    Need differences of Coachee•    Kick the right motive for High PerformanceSession 5 - Relationship Building•    Trust and Rapport•    Happiness DNA & Possible SpiritSession 6 - Execution•    GROW2 Model•    Follow-up and Feedback with Praise or CriticismCERTIFICATION (Attendance: 100%)Delegates who successfully completed the course will be issued a certificate by SGS Hong Kong Limited.GENERAL INFORMATIONVenue: TBCMedium: Cantonese*Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking**2 or more enrolment in same organization is more effective and enjoy special discount

TOPICS COVERED IN THIS COURSEThe role of a supervisor or manager - Supervision is the art of achieving outcomes through other people. Getting the balance right is the most important skill.Behavioural styles - The key to working better with others is to understand yourself and how you like to work, and then identify how to adjust your style to suit other people.Effective communication - The communication process and how to prevent barriers to communication.Questioning skills - Successful people know the right questions to ask and, as a result, they get better answers.Giving and receiving feedback - Learn to direct behaviour and motivate performance by giving positive and constructive feedback.Managing according to the situation - Adopt the most appropriate leadership style depending on the situation with individual team members.Diagnosing development needs - When to train, coach, delegate and counsel.Managing performance - As a manager, you are responsible for managing the performance of team members, including both good and poor performers.Managing the performance conversation - Close the performance gap by understanding elements that impact performance and plan a counselling feedback session.Dealing with High Emotions - Life is 80% emotion and 20% intellect; emotion is what makes things tough.Delegating - Advantages of delegation and how to do it successfully using the five steps.Personal development plan tracker - Put the skills and behaviours you want to implement back in your workplace into action.

In recent years, many companies have actively advocated the importance of “Learn through Play" for the physical and mental adaptation of employees, which helps reducing their negative emotions such as anxiety and depression, also expanding their flexible responses and solutions for life and workplace stress.The methodology of “Six Brick and DUPLO® Play Box” (SBPB) is developed by the LEGO Foundation, which is based on brain neuroscience and psychology. The building blocks use in people inspiration for all aspects of physiology, cognition, communication, cooperation, emotional mediation, and problem solving. Nowadays, many companies are using SBPB in corporate workshops and Employee Assistance Program (EAP), because  it is suitable for promoting the healthy mental model of employees, team cohesion, communication, pressure release, physiology health and other aspects.This course is a basic and introductory training for being a Six Bricks and DUPLO® Play Box practitioner.COURSE OUTLINE•Introductions and background  -SBPB development and theory  -SBPB components•Hands-on practices  -Role- play  -SBPB experience and discussion•Case study•SBPB application  -Design the activities  -Practice•Process of being SBPB facilitator from practitionerPROFESSIONAL TRAINERWONG Kin Wai•LEGO® SERIOUS PLAY® method and materials certified facilitator;•Six Bricks and DUPLO® Play Box certified facilitator; •Over 15 years experience in the fields of management and entrepreneurial consulting, auditing and training;•An experienced trainer and delivers training  to a broad range of industries about quality management, project management, project development, process control and monitoring;•CCAA registered ISO 9001:2015 and ISO 14001:2015 auditor;•IRCA registered ISO 9001:2008/2015 lead auditor and ISO 14001:2015 auditor;(SGS Hong Kong Ltd. reserves the right of final tutor arrangement)CERTIFICATION (Attendance: 100%)Delegates who successfully completed the course will be issued a certificate by SGS Hong Kong Limited.GENERAL INFORMATIONVenue: TBCMedium: Cantonese* Early bird discount is offered to enrolment made one month prior to the course commencement or online booking.** Extra discount is offered to SGS ISO 45001:2018 certified companies, or ≥2 enrolments from the same organizations.

“Think Out of The Box” – This is a command you hear all the time. But no one ever tells you what The Box is. The Box represents the boundaries of your thinking. The better you understand these boundaries, the better you can think beyond them. We illustrate the various boundaries of our thinking and map them to a physical box. The outside of the box represent our public self. The inside of the box represents our inner thinking. We simulate the impact of the boundaries of our thinking and draw out insights from participants. We present an improved methodology for thinking out of the box, and then thinking back into a better box. In addition to improving creative thinking, the possible uses for The Box are bounded only by our own thinking. CONTENT    What is the Box?    How does our public thinking impact our ability to achieve our goals    How does our private thinking impact our ability to achieve our goals    Box On / Box Off experiential learning    Build a better boxTUTORDr. Salina ChanSalina is passionate in talent development. She has over 20 years of experience in adult learning and development, and extensive experience in business and people management.Salina had worked with multinational companies in retail, insurance, banking, catering, and telecommunication industries. Her achievements range from talent learning and development, corporate culture development, organizational development, to change management, recruitment management, performance management, business operations management.Salina holds a Doctor of Philosophy in Business Administration, a Master in Science, Training & Human Resource Management and an Honours Bachelor of Arts Degree. Salina has also attained Executive Coaching Accreditation & Certified Team Coach.Recent Professional qualifications and certifications:- Professional Certified Coach (ICF PCC)- DDI Certified Facilitator- Design Thinking Facilitator- The BOX Certified Facilitator- Chief Happiness Officer- Herrmann Certified Practitioner (HBDI)- Hogan Assessment Certification- Thomas DISC System Certification

This workshop teaches the key project management concepts to the professionals who are not project managers by job role but are required to undertake a project for their organization. This interactive and practical workshop will help you understand your role in any project, manage stakeholders effectively and enable you to use project management techniques to ensure the successful completion of any project initiative.CONTENT Foundational concepts of Project Management Project Management Methodology: Waterfall vs Agile Change Management: Tips and points to note to manage change in project implementation RACI Model to define roles and responsibilities of the project team Stakeholder Analysis: Strategies and tools Conduct Regular Conversation with Key Stakeholders/Project Team Project Progress UpdateTUTORDr. Salina ChanSalina is passionate in talent development. She has over 20 years of experience in adult learning and development, and extensive experience in business and people management.Salina had worked with multinational companies in retail, insurance, banking, catering, and telecommunication industries. Her achievements range from talent learning and development, corporate culture development, organizational development, to change management, recruitment management, performance management, business operations management.Salina holds a Doctor of Philosophy in Business Administration, a Master in Science, Training & Human Resource Management and an Honours Bachelor of Arts Degree. Salina has also attained Executive Coaching Accreditation & Certified Team Coach.Recent Professional qualifications and certifications:- Professional Certified Coach (ICF PCC)- DDI Certified Facilitator- Design Thinking Facilitator- The BOX Certified Facilitator- Chief Happiness Officer- Herrmann Certified Practitioner (HBDI)- Hogan Assessment Certification- Thomas DISC System Certification

Effective customer complaint handling is one of the critical aspects of providing great customer experience. As we know, unsatisfied customers will share their bad experience with others broadly. Therefore, complaint can be the two sides of the same coin, which either creating the loyalty customers or damaging the company image. Besides, customers’ complaints are offering the organization a chance to identify potential problems.This half-day workshop will help the participants to equip comprehensive skill-sets and develop responsive mind-sets of effective customer complaint handlingCOURSE OUTLINESession 1:1.Understand the different levels of customers’ complaint2.Learn how to identify customers’ communication styles 3.Know how to discover customers’ needs through active listening and effective questioningSession 2:1.Understand how to maintain assertive and empathy during whole process2.Learn how to defuse difficult customers’ emotional responses3.Know how to achieve the win-win outcome for both customers and organizationsPROFESSIONAL TRAINERCindy YU (Associate Trainer of SGS Academy HK)Over 15 years of experience in the field of training and consultancy services.Designed and delivered a lot of well-received customer services programs for over 100 large scale corporates and companies in Hong Kong & China, including McDonalds, IKEA, Coca Cola, Citibank, CHANEL, Jetour Holiday, MTR, Po Leung Kuk,….etc.Accredited as Certified International Services Quality Management Practitioner (ISQMP), Internal Quality Auditor and Mystery Shopper of Qualicert® by SGS Ltd.(SGS Hong Kong Ltd. reserves the right of final tutor arrangement)CERTIFICATION (Attendance: 100%) Delegates who successfully completed the course will be issued a certificate by SGS Hong Kong Limited. GENERAL INFORMATION Venue: T.S.T. / Wan Chai / Sheung Wan Training Centre / HKSTP/ TBC Medium: Cantonese supplemented with English materials * Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking

There is an increasing number of graduated teenagers becoming entrepreneurs. However, they lack of work experience. To predict the market trend, identify the potential market threats, and react to the changes responsively are the core elements of leadership.LEGO® SERIOUS PLAY® methodology “© [2017] The LEGO Group” is a new innovative strategy tool from LEGO’s Danish headquarters. Participants will go through a creative process for facilitating meeting, communication and problem solving, and will be led via a series of questions, in order to probe much deeper into a subject.COURSE OUTLINE•Build and view each aspect of business by using LSP 3D models•Review each aspect of business from the LSP 3D modelsPROFESSIONL TRAINERMr. WONG Kin Wai•Certified and trained facilitator of LEGO® SERIOUS PLAY® method and materials•Certified and trained facilitator of Six Bricks and DUPLO® Play Box•Over 15 years experience in the fields of management and entrepreneurial consulting, auditing and training•An experienced trainer and delivers training  to a broad range of industries about quality management, project management, project development, process control and monitoring•CCAA registered ISO 9001:2015 and ISO 14001:2015 auditor•IRCA registered ISO 9001:2008/2015 lead auditor, ISO 45001:2018 & ISO 14001:2015 auditorCERTIFICATIONDelegates who successfully completed the workshop with 100% attendance will be issued a certificate by SGS HK Limited.GENERAL INFORMATIONTime:  1:00pm – 6:00pmVenue:  TBCMedium:   CantoneseFee: HK $2,500/ $2,250*/ $2,125** per person*Discount is offered to enrolment made one month prior to the course or online booking**2 or more enrolment in same organization is more effective and enjoy special discount

How can you understand your personality for choosing a suitable career path? Are you still relying on the traditional methods such as questionnaire or some phycological tests? Have you ever thought that the result may not specific enough or may hide some inhibiting factors?Exploring your inner self, then identifying the risks and opportunities by discovering the unknown area of yourself may be a better option for starting your career.LEGO® SERIOUS PLAY® methodology “© [2017] The LEGO Group” is a new innovative strategy tool from LEGO’s Danish headquarters. Participants will go through a creative process for facilitating meeting, communication and problem solving, and will be led via a series of questions, in order to probe much deeper into a subject.COURSE OUTLINE•1. Understand your core value;•2. Reflect on how do others see you;•3. Recall and remember your targets;•4. How to achieve your goals;•5. Understand the potential impact;•6. Try to find out a way to accomplish your aspiration.PROFESSIONL TRAINERMr. WONG Kin Wai•Certified and trained facilitator of LEGO® SERIOUS PLAY® method and materials•Certified and trained facilitator of Six Bricks and DUPLO® Play Box•Over 15 years experience in the fields of management and entrepreneurial consulting, auditing and training•An experienced trainer and delivers training  to a broad range of industries about quality management, project management, project development, process control and monitoring•CCAA registered ISO 9001:2015 and ISO 14001:2015 auditor•IRCA registered ISO 9001:2008/2015 lead auditor, ISO 45001:2018 & ISO 14001:2015 auditorCERTIFICATIONDelegates who successfully completed the workshop with 100% attendance will be issued a certificate by SGS HK Limited.GENERAL INFORMATIONTime:  2:00pm – 6:00pmVenue:  TBCMedium:   CantoneseFee: HK $2,000/ $1,800*/ $1,700** per person*Discount is offered to enrolment made one month prior to the course or online booking**2 or more enrolment in same organization is more effective and enjoy special discount

Key Objectvies:Explore and utilize the 4 behavioral styles in Everything DiSC to effectively lead teams, navigate conflicts, and facilitate changeFoster empathy and understanding within teams to minimize conflicts and optimize communicationEstablish a shared language in your organization for enhanced comprehension and immediate alignmentKey Content:1. What is DISC and its key concepts2. Understanding yourself•   What’s your preference when you communicate?3. Understanding the team and others•   Team mapping: Distribution of styles•   Strengths and blind spots•    How are your clients/colleagues like?4. Real life case application (can be modified depending on the desired themes)•   Quick quiz on identifying other people’s styles and how to deal with situations•   Causes of conflicts and how we to manage conflicts•   Role plays on workplace conflicts/change5. Does our organization have a DISC style too?6. Wrap up: Action setting and commitment**Participants are required to complete a simple assessment to identify their DISC style prior to the workshop.

COURSE OUTLINE1. Stories in presentations bring to life abstract dataHow to enable listeners to better hear, understand and remember what you sayMake sweet reason has its place2. The art of good storytellerPlain (Keep it simple)Light (Make sure your story is appropriate to your audience)Obvious (Be clear and focused)Tight (Keep it short)3. How to give your story a heartCreate and satisfy desireMake it memorableBe conversationalRespect your listeners4. 8 classic storytelling techniques for presentationsMonomyth (hero’s journey)The mountainNested loopsSparklineIn medias resConverging ideasFalse startPetal Structure5. How to make your customer the heroWhat is your hero’s power?How did your hero become ‘super’?What threatens your hero?What drives your hero to do well?6. The power of storytellingTelling your stories helps you to express what makes you different in the workplaceWORKSHOP FORMAT:LectureDiscussion and reflectionRole playsPractice and feedbackCERTIFICATION (Attendance: 100%)Delegates who successfully completed the course will be issued a certificate by SGS Hong Kong Limited.GENERAL INFORMATIONVenue: T.S.T. / Wan Chai / Sheung Wan Training Centre / HKSTP/ TBCMedium: Cantonese supplemented with English materials* Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking