RCA is a problem-solving process for conducting an investigation into an identified incident, problem, concern, or non-conformity.RCA is a completely separate process to incident management and immediate corrective action, although they are often completed in close proximity.The purpose of this course is to provide delegates with knowledge and skill to manage incidents, with specific emphasis on the identification of the root causes and applying the RCAM (root cause analysis method), taking corrective action, and implementing control measures to prevent the reoccurrence of incidents.