Process Improvement courses

The objective of this training program is to provide learners with knowledge and skill to manage incidents, with specific emphasis on the identification of the root causes and applying the RCAM (root cause analysis method), taking corrective action and implementing control measures to prevent reoccurrences.

Learn how to use root cause analysis within your company. This course provides knowledge and skills in the most commonly used methods for root cause analysis and can help you solve challenges as they arise, as well as pre-empt issues in the future.Completion criteria: The SGS certificate is available to download once you have achieved a pass mark of 80% or more in the final assessment to complete this course.You will be granted 12 months access to this course, effective from the date of purchase.

SGS has designed this eLearning course to empower professionals with the knowledge and practical introduction to ISO/IEC 27001:2022.