ISO 9001 – Quality courses

This course aims to provide learners with an overview of the main changes from ISO 9001:2015 to ISO 9001:2026.

This course is designed to provide participants with a comprehensive understanding of the latest ISO 9001 standard and is part of the Training Provider and Examiner Certification Scheme (TPECS). Ideal for professionals seeking to enhance their knowledge of quality management systems (QMS), this course ensures you are equipped with the skills needed to implement and maintain a robust QMS in your organization. SGS North America is certified by Exemplar Global as a training provider. Participants who successfully complete this course and achieve Competency through the course exam will receive a Certificate of Attainment for the following Exemplar Global knowledge competency unit:QM - Quality Management SystemsImportant Notes:We recommend that you turn your camera on during the course to enhance engagement and participation.For the course exam, all learners are required to keep their camera on for the entire duration of the exam.Please bring a valid photo ID (e.g., driver’s license, passport, or work badge) to class for identity verification purposes prior to the exam.Enrollment and attendance in this course indicate participant agreement for SGS Academy NAM to share enrollment information (e.g., participant name, email address, Competency Units attempted, TPECS examination results, etc.) with Exemplar Global. This information will not be shared with any third party (e.g., employer) without the participant’s written consent, unless required by law.

SGS Academy's ISO 9001:2026 Lead Auditor course is a comprehensive, competency-based training program designed to equip participants with the knowledge and skills required to conduct and lead effective quality management system audits. This course aligns with the latest ISO 9001:2026 standards and ISO 19011:2026 guidelines.Participants will gain an in-depth understanding of the ISO 9001:2026 requirements, the principles and practices of leading management systems, and the latest auditing techniques. Experienced instructors will guide participants through the entire audit process, from planning and conducting audits to reporting and follow-up activities. The course emphasizes practical application through a combination of formal tutorials, case studies, role-playing, group workshops, and open discussions.SGS North America is certified by Exemplar Global as a training provider. Participants who successfully complete this course and achieve Competency through the course exam will receive a Certificate of Attainment for the following Exemplar Global knowledge competency units:QM - Quality Management SystemsAU - Management Systems AuditingTL - Leading Management Systems Audit TeamsImportant Notes:We recommend that you turn your camera on during the course to enhance engagement and participation.For the course exam, all learners are required to keep their camera on for the entire duration of the exam.Please bring a valid photo ID (e.g., driver’s license, passport, or work badge) to class for identity verification purposes prior to the exam.Enrollment and attendance in this course indicate participant agreement for SGS Academy NAM to share enrollment information (e.g., participant name, email address, Competency Units attempted, TPECS examination results, etc.) with Exemplar Global. This information will not be shared with any third party (e.g., employer) without the participant’s written consent, unless required by law.

SGS Academy's ISO 9001:2026 Internal Auditor course is a competency-based program that offers participants a thorough understanding of ISO 9001:2026 standards and effective internal auditing techniques, aligned with ISO 19011:2026. SGS North America is certified by Exemplar Global as a training provider. Participants who successfully complete this course and achieve Competency through the course exam will receive a Certificate of Attainment for the following Exemplar Global knowledge competency unit:QM - Quality Management SystemsAU - Management Systems AuditingImportant Notes:We recommend that you turn your camera on during the course to enhance engagement and participation.For the course exam, all learners are required to keep their camera on for the entire duration of the exam.Please bring a valid photo ID (e.g., driver’s license, passport, or work badge) to class for identity verification purposes prior to the exam.Enrollment and attendance in this course indicate participant agreement for SGS Academy NAM to share enrollment information (e.g., participant name, email address, Competency Units attempted, TPECS examination results, etc.) with Exemplar Global. This information will not be shared with any third party (e.g., employer) without the participant’s written consent, unless required by law.

This course aims to provide learners with the knowledge and skills required to perform first, second and third-party audits of quality management systems against ISO 9001, in accordance with ISO 19011 and ISO/IEC 17021, as applicable. All references to ISO standards in this document are to the current versions, unless stated otherwise.Learners who complete this CQI and IRCA Certified ISO 9001:2026 Lead Auditor (QMS) Training course successfully (within the five years before making an application to become a certificated auditor) will satisfy the training requirements for initial certification as an IRCA QMS auditor. For full training and general requirements, please refer to quality.org/IRCA-grades.Recommended Prior Knowledge Management systemsThe Plan, Do, Check, Act (PDCA) cycleThe core elements of a management system and the interrelationship between top management responsibility, policy, objectives, planning, implementation, performance evaluation and continual improvementQuality managementThe fundamental concepts and the seven quality management principles(see ISO 9000).The relationship between quality management and customer satisfaction.ISO 9001Knowledge of the requirements of ISO 9001 and the commonly used quality management terms and definitions, which may be gained by completing a CQI and IRCA Certified ISO 9001:2026 Foundation (QMS) (FD136) Training course or equivalent.Enrolment informationBy enrolling on this course you agree to your personal information being passed to CQI and IRCA.DisclaimerFor learners undertaking the CQI and IRCA Online Assessment, all aspects relating to examination, proctoring, disqualification decisions, appeals and the issuance of results to the Approved Training Partner (ATP) are the sole responsibility of CQI and IRCA. SGS does not have oversight of, or involvement in, these processes.Trusted ISO 9001 Lead Auditor training from a leading course providerOur courses are delivered by tutors who are quality management system experts and experienced trainers. Your knowledge and skills will be developed through an interactive and practical approach to learning. Case study materials and role-play exercises are used to develop and practice skills in all phases of auditing. Participants are continually assessed and required to complete an end-of-course written examination.Contact your local SGS office for full details of the courses available in your region.

This training is designed to give you the relevant skills and knowledge to carry out audits of Quality Management Systems (QMS) against the ISO 9001  requirements. The principles of ISO 9001 set out an explicit management system to audit, examine and continually improve systems for a QMS.IRCA AccreditationThis course is certificated by the Chartered Quality Institute (CQI) and the International Register of Certified Auditors (IRCA).  CQI and IRCA Course Number 17977 - PR 328.This course consists of 11 VILT sessions and the final examination.DisclaimerFor learners undertaking the CQI and IRCA Online Assessment, all aspects relating to examination, proctoring, disqualification decisions, appeals and the issuance of results to the Approved Training Partner (ATP) are the sole responsibility of CQI and IRCA. SGS does not have oversight of, or involvement in, these processes.Prior Knowledge RequirementsManagement systemsThe Plan, Do, Check, Act (PDCA) cycleThe core elements of a management system and the interrelationship between top management responsibility, policy, objectives, planning, implementation, measurement, review, and continual improvementQuality managementThe fundamental concepts and the seven quality management principles (see ISO 9000):Customer focusLeadershipEngagement of peopleProcess approachImprovementEvidence-based decision makingRelationship managementThe relationship between quality management and customer satisfaction.ISO 9001Knowledge of the requirements of ISO 9001 and the commonly used quality management terms and definitions, as given in ISO 9001, which may be gained by completing an IRCA certified QMS Foundation Training course or the equivalent.Trusted ISO 9001 lead auditor training from a leading course providerOur courses are delivered by tutors who are quality management system experts and experienced trainers. Your knowledge and skills will be developed through an interactive and practical approach to learning. Case study materials and role-play exercises are used to develop and practice skills in all phases of auditing. Participants are continually assessed and required to complete an end-of-course written examination.Contact your local SGS office for full details of the courses available in your region.

The purpose of this course is to provide learners with an understanding of the concept of Quality Management Systems and provides an overview of the purpose and requirements of ISO 9001:2026 as a tool for business improvement.Course Content:Session One: Introduction to the ISO 9000 Series of Management Systems StandardsSession Two: ISO 9001:2026 Overview and Clauses 4 - 6Session Three: ISO 9001:2026 – Clause 7Session Four: ISO 9001:2026 – Clause 8Session Five: ISO 9001:2026 – Clauses 9 - 10Prior Knowledge:Not applicable for this course.Course CertificationOn completion of this course, learners will be issued with a “Certificate of Attendance”.

The purpose of this course is to provide learners with the knowledge and skills required to perform an internal audit of part of a Quality Management System (QMS) based on ISO 9001:2026, report on the effective implementation and maintenance of the management system in accordance with ISO 19011:2026 and to contribute to the continual improvement of the QMS.Course Content:Session One: Process-based Quality Management Systems (QMS)Session Two: Auditing for Continual ImprovementSession Three: Audit Definition and PrinciplesSession Four: Planning and Preparation for the AuditSession Five: On-site Audit ActivitiesSession Six: Audit Reporting and Follow-upSession Seven: Auditor CompetencePrior Knowledge:Knowledge of the requirementsf of ISO 9001:2026, which may be gained by completing a QMS Introduction training course or equivalent.Management systems:- Understand the Plan-Do-Check-Act (PDCA) cycle.- Knowledge of quality management systems (QMS) and the requirements of ISO 9001:2026.Quality Management:- A basic knowledge of the concepts of quality management and the relationship between quality management and customer satisfaction.- Interpret commonly used quality management terms and definitions, as given in ISO 9000.Course CertificationOn completion of this course learners will be issued with a “Certificate of Attendance”.

This course has been developed by SGS and aims to provide learners with the competency framework to assist in developing, implementing and maintaining a QMS while meeting ISO 9001:2026 requirements.Course ContentSession One: Introduction to Quality Management Systems (QMS)Session Two: ISO 9001:2026 StructureSession Three: Interpretation of Clauses 4 to 10 of  ISO 9001:2026Session Four: Implementation Guidance for ISO 9001:2026Prior KnowledgeIt will benefit learners if they have knowledge of the following principles and concepts:Management Systems:- Understand the Plan-Do-Check-Act (PDCA) cycle.Quality Management:- A basic knowledge of the concepts of quality management and the relationship between quality management and customer satisfaction.- Understand commonly used quality management terms and definitions, as provided in ISO 9000.Course CertificationOn completion of this course learners will be issued with a “Certificate of Attendance”.

This course approaches the integration of management systems from a risk-based approach, encouraging learners to take the broadest possible view of the processes in their organisation and the related risks, opportunities and occupational risks that need to be identified, controlled and managed. It also considers the implications of a multi-standard certification and develops the basis for an integrated approach to MS auditing.Course Content:Session One: Process-based QMSSession Two: Auditing for Continual ImprovementSession Three: Introduction to EMS AuditingSession Four: ISO 14001:2026  Interpretation for AuditSession Five: Introduction to OH&S MSSession Six: Risk Assessment: Tools, Techniques and ControlsSession Seven: Audits: Definitions and PrinciplesSession Eight: Planning and Preparing for the AuditSession Nine: Conducting the AuditSession Ten: Audit Reporting and Follow-upSession Eleven: Auditor CompetencePrior Knowledge:Before starting this course, learners are expected to have the following prior knowledge:Management Systems:- Plan, Do, Check, Act (PDCA) cycle.- The core elements of a management system and the interrelationship between the context of the organisation, leadership, planning, support, operation, performance evaluation and improvement.Quality, environmental and OH&S management:- The purpose, fundamental concepts, structure, management principles and the benefits with reference to the abovementioned disciplines.ISO 9001:2026, ISO 14001:2026 and ISO 45001:2018:- An understanding of the requirements of ISO 9001:2026, ISO 14001:2026 and ISO 45001:2018 and the commonly used management system terms and definitions, as given in these standards, which may be gained by completing the foundation training courses or equivalent.Course Certification:On completion of this course learners will be issued with a “Certificate of Attendance”.