ISO 9001 – Quality courses

This course aims to provide learners with an overview of the main changes from ISO 9001:2015 to ISO 9001:2026.

This course is designed to provide participants with a comprehensive understanding of Integrated Management Systems based on ISO 9001 (Quality), ISO 14001 (Environmental), and ISO 45001 (Occupational Health & Safety), and the skills required to plan, conduct, report, and follow up on internal audits in accordance with ISO 19011:2026 guidelines.Participants will learn to evaluate the effectiveness and conformity of an IMS, ensuring compliance with applicable ISO standards while supporting risk-based thinking and continual improvement within their organizations. The course includes a blend of formal lectures, practical exercises, role-playing, group workshops, and open discussions to prepare participants for real-world internal auditing scenarios across multiple management system disciplines.SGS North America is certified by Exemplar Global as a training provider. Participants who successfully complete this course and achieve Competency through the course exam will receive a Certificate of Attainment for the following Exemplar Global knowledge competency units:QM – Quality Management Systems EM – Environmental Management Systems OH – Occupational Health & Safety Management Systems AU – Auditing Management SystemsImportant Notes:We recommend that you turn your camera on during the course to enhance engagement and participation.For the course exam, all learners are required to keep their camera on for the entire duration of the exam.Please bring valid photo ID (e.g., driver’s license, passport, or work badge) to class for identity verification prior to the exam.Enrollment and attendance in this course indicate participant agreement for SGS Academy NAM to share enrollment information (e.g., participant name, email address, Competency Units attempted, TPECS examination results, etc.) with Exemplar Global. This information will not be shared with any third party (e.g., employer) without the participant’s written consent, unless required by law.

This course is designed to provide participants with a thorough understanding of the requirements of ISO 9001 (Quality Management Systems), ISO 14001 (Environmental Management Systems), and ISO 45001 (Occupational Health & Safety Management Systems) within an integrated management system framework.Participants will learn about the harmonized structure and key concepts of these standards, including context of the organization, leadership, planning, support, operation, performance evaluation, and continual improvement. The course emphasizes how to effectively integrate quality, environmental, and OH&S requirements into a unified management system.Our experienced instructors will guide participants through the standards’ requirements with detailed explanations and practical examples, ensuring a clear understanding of how the integrated framework operates in practice.SGS North America is certified by Exemplar Global as a training provider. Participants who successfully complete this course and achieve Competency through the course exam will receive a Certificate of Attainment for the following Exemplar Global knowledge competency units:QM – Quality Management SystemsEM – Environmental Management SystemsOH – Occupational Health & Safety Management SystemsImportant Notes:We recommend that you turn your camera on during the course to enhance engagement and participation.For the course exam, all learners are required to keep their camera on for the entire duration of the exam.Please bring a valid photo ID (e.g., driver’s license, passport, or work badge) to class for identity verification purposes prior to the exam.Enrollment and attendance in this course indicate participant agreement for SGS Academy NAM to share enrollment information (e.g., participant name, email address, Competency Units attempted, TPECS examination results, etc.) with Exemplar Global. This information will not be shared with any third party (e.g., employer) without the participant’s written consent, unless required by law.

Build your knowledge, skills, and practical tool-kit to effectively understand and apply the requirements of ISO 9001:2026 to quality management systems.Upon demonstrating competence in all exam , you will receive an Exemplar Global TPECS certificate of attainment for the following :Exemplar Global – QM – Quality Management SystemsThis competency unit requires successful completion of a written exam.SGS North America, Inc. is an Exemplar Global Certified TPECS Provider for the QM, EM, OH, AU and TL Competency Units.Important Notes:We recommend that you turn your camera on during the course to enhance engagement and participation.For the course exam, all learners are required to keep their camera on for the entire duration of the exam.Please bring a valid photo ID (e.g., driver’s license, passport, or work badge) to class for identity verification purposes prior to the exam.Enrollment and attendance in this course indicate participant agreement for SGS Academy NAM to share enrollment information (e.g., participant name, email address, Competency Units attempted, TPECS examination results, etc.) with Exemplar Global. This information will not be shared with any third party (e.g., employer) without the participant’s written consent, unless required by law.

Build your knowledge, skills, and practical tool-kit to effectively lead quality management systems audit teams. And, meet the knowledge competencies required to gain or maintain Exemplar Global certification.Upon demonstrating competence in all exam areas, you will receive an Exemplar Global TPECS certificate of attainment for each of the following modules:Exemplar Global – QM – Quality Management SystemsExemplar Global – AU – Management Systems AuditingExemplar Global – TL – Leading Management Systems Audit TeamsEach competency unit requires successful completion of a written exam.  The AU module also requires successful completion of an audit role play exam.SGS North America, Inc. is an Exemplar Global Certified TPECS Provider for the QM, EM, OH, AU and TL Competency Units.Important Notes:We recommend that you turn your camera on during the course to enhance engagement and participation.For the course exam, all learners are required to keep their camera on for the entire duration of the exam.Please bring a valid photo ID (e.g., driver’s license, passport, or work badge) to class for identity verification purposes prior to the exam.Enrollment and attendance in this course indicate participant agreement for SGS Academy NAM to share enrollment information (e.g., participant name, email address, Competency Units attempted, TPECS examination results, etc.) with Exemplar Global. This information will not be shared with any third party (e.g., employer) without the participant’s written consent, unless required by law.

Build your knowledge, skills, and practical tool-kit to effectively perform internal audits for ISO 9001:2026 quality management systems.Upon demonstrating competence in all exam areas, you will receive an Exemplar Global TPECS certificate of attainment for each of the following:Exemplar Global – QM – Quality Management SystemsExemplar Global – AU – Management Systems AuditingEach competency unit requires successful completion of a written exam.  The AU module also requires successful completion of an audit role play exam.SGS North America, Inc. is an Exemplar Global Certified TPECS Provider for the QM, EM, OH, AU and TL Competency Units.Important Notes:We recommend that you turn your camera on during the course to enhance engagement and participation.For the course exam, all learners are required to keep their camera on for the entire duration of the exam.Please bring a valid photo ID (e.g., driver’s license, passport, or work badge) to class for identity verification purposes prior to the exam.Enrollment and attendance in this course indicate participant agreement for SGS Academy NAM to share enrollment information (e.g., participant name, email address, Competency Units attempted, TPECS examination results, etc.) with Exemplar Global. This information will not be shared with any third party (e.g., employer) without the participant’s written consent, unless required by law.

This course is designed to equip participants with knowledge and practical skills required to conduct internal audits of an Integrated Management System based on ISO 9001 (Quality), ISO 14001 (Environmental), and ISO 45001 (Occupational Health & Safety), in accordance with ISO 19011:2026 guidelines.Participants will gain a comprehensive understanding of the structure, intent, and key requirements of each standard, as well as how they integrate within a unified management system. The course emphasizes a process-based approach to auditing and evaluating system effectiveness in achieving organizational objectives.Through instructor-led sessions, practical exercises, workshops, and interactive discussions, participants will develop the competence to plan, conduct, report, and follow up on internal IMS auditsSGS North America is certified by Exemplar Global as a training provider. Participants who successfully complete this course and achieve Competency through the course exam will receive a Certificate of Attainment for the following Exemplar Global knowledge competency units:QM – Quality Management SystemsEM – Environmental Management SystemsOH – Occupational Health & Safety Management SystemsAU – Auditing Management SystemsImportant NotesWe recommend that you turn your camera on during the course to enhance engagement and participation.For the course exam, all learners are required to keep their camera on for the entire duration of the exam.Please bring valid photo ID (e.g., driver’s license, passport, or work badge) to class for identity verification prior to the exam.Enrollment and attendance in this course indicate participant agreement for SGS Academy NAM to share enrollment information (e.g., participant name, email address, Competency Units attempted, TPECS examination results, etc.) with Exemplar Global. This information will not be shared with any third party (e.g., employer) without the participant’s written consent, unless required by law.

This course aims to provide learners with the knowledge and skills required to perform first, second and third-party audits of quality management systems against ISO 9001, in accordance with ISO 19011 and ISO/IEC 17021, as applicable. All references to ISO standards in this document are to the current versions, unless stated otherwise.Learners who complete this CQI and IRCA Certified ISO 9001:2026 Lead Auditor (QMS) Training course successfully (within the five years before making an application to become a certificated auditor) will satisfy the training requirements for initial certification as an IRCA QMS auditor. For full training and general requirements, please refer to quality.org/IRCA-grades.Recommended Prior Knowledge Management systemsThe Plan, Do, Check, Act (PDCA) cycleThe core elements of a management system and the interrelationship between top management responsibility, policy, objectives, planning, implementation, performance evaluation and continual improvementQuality managementThe fundamental concepts and the seven quality management principles(see ISO 9000).The relationship between quality management and customer satisfaction.ISO 9001Knowledge of the requirements of ISO 9001 and the commonly used quality management terms and definitions, which may be gained by completing a CQI and IRCA Certified ISO 9001:2026 Foundation (QMS) (FD136) Training course or equivalent.Enrolment informationBy enrolling on this course you agree to your personal information being passed to CQI and IRCA.DisclaimerFor learners undertaking the CQI and IRCA Online Assessment, all aspects relating to examination, proctoring, disqualification decisions, appeals and the issuance of results to the Approved Training Partner (ATP) are the sole responsibility of CQI and IRCA. SGS does not have oversight of, or involvement in, these processes.Trusted ISO 9001 Lead Auditor training from a leading course providerOur courses are delivered by tutors who are quality management system experts and experienced trainers. Your knowledge and skills will be developed through an interactive and practical approach to learning. Case study materials and role-play exercises are used to develop and practice skills in all phases of auditing. Participants are continually assessed and required to complete an end-of-course written examination.Contact your local SGS office for full details of the courses available in your region.

This training is designed to give you the relevant skills and knowledge to carry out audits of Quality Management Systems (QMS) against the ISO 9001  requirements. The principles of ISO 9001 set out an explicit management system to audit, examine and continually improve systems for a QMS.IRCA AccreditationThis course is certificated by the Chartered Quality Institute (CQI) and the International Register of Certified Auditors (IRCA).  CQI and IRCA Course Number 17977 - PR 328.This course consists of 11 VILT sessions and the final examination.DisclaimerFor learners undertaking the CQI and IRCA Online Assessment, all aspects relating to examination, proctoring, disqualification decisions, appeals and the issuance of results to the Approved Training Partner (ATP) are the sole responsibility of CQI and IRCA. SGS does not have oversight of, or involvement in, these processes.Prior Knowledge RequirementsManagement systemsThe Plan, Do, Check, Act (PDCA) cycleThe core elements of a management system and the interrelationship between top management responsibility, policy, objectives, planning, implementation, measurement, review, and continual improvementQuality managementThe fundamental concepts and the seven quality management principles (see ISO 9000):Customer focusLeadershipEngagement of peopleProcess approachImprovementEvidence-based decision makingRelationship managementThe relationship between quality management and customer satisfaction.ISO 9001Knowledge of the requirements of ISO 9001 and the commonly used quality management terms and definitions, as given in ISO 9001, which may be gained by completing an IRCA certified QMS Foundation Training course or the equivalent.Trusted ISO 9001 lead auditor training from a leading course providerOur courses are delivered by tutors who are quality management system experts and experienced trainers. Your knowledge and skills will be developed through an interactive and practical approach to learning. Case study materials and role-play exercises are used to develop and practice skills in all phases of auditing. Participants are continually assessed and required to complete an end-of-course written examination.Contact your local SGS office for full details of the courses available in your region.

Prerequisite:  To enroll in this Internal Auditor (AU) module, participants must have a Certificate of Attainment for the Exemplar Global Requirements competency unit. You will be required to upload your course certificate(s) when you enroll.Description:SGS Academy’s ISO 19011 Internal Audit course is a comprehensive, competency-based training program designed to provide participants with the knowledge and skills required to effectively plan, conduct, and report internal audits of management systems. This course is aligned with the ISO 19011:2026 guidelines and is ideal for those responsible for auditing their organization’s quality, environmental, occupational health and safety, or other management systems.Through interactive lectures, case studies, role-playing exercises, and group workshops, participants will learn the core principles, techniques, and best practices for conducting internal audits. The course emphasizes practical application and effective communication to enable participants to identify areas of improvement within their management systems and help their organizations achieve their objectives.SGS North America is certified by Exemplar Global as a training provider. Participants who successfully complete this course and achieve Competency through the course exam will receive a Certificate of Attainment for the following Exemplar Global knowledge competency unit:AU – Management Systems AuditingImportant Notes:We recommend that you turn your camera on during the course to enhance engagement and participation.All learners are required to keep their camera on for the entire duration of the exam.Please bring a valid photo ID (e.g., driver's license, passport, or work badge) to class for identity verification prior to the exam.Enrollment and attendance in this course indicate participant agreement for SGS Academy NAM to share enrollment information (e.g., participant name, email address, Competency Units attempted, TPECS examination results, etc.) with Exemplar Global. This information will not be shared with any third party (e.g., employer) without the participant’s written consent, unless required by law.

The purpose of this course is to provide learners with an understanding of the concept of Quality Management Systems and provides an overview of the purpose and requirements of ISO 9001:2026 as a tool for business improvement.Course Content:Session One: Introduction to the ISO 9000 Series of Management Systems StandardsSession Two: ISO 9001:2026 Overview and Clauses 4 - 6Session Three: ISO 9001:2026 – Clause 7Session Four: ISO 9001:2026 – Clause 8Session Five: ISO 9001:2026 – Clauses 9 - 10Prior Knowledge:Not applicable for this course.Course CertificationOn completion of this course, learners will be issued with a “Certificate of Attendance”.