Process Improvement courses

This course has been developed by SGS for the benefit of individuals wishing to understand the changes and amendments transitioning from ISO 19011:2018 to ISO 19011:2026.Course ContentISO 19011:2026 updates and variations to ISO 19011:2018

This training aims to familiarise learners with auditing management systems guidelines in accordance with ISO 19011:2026.Course ContentManagement Systems AuditingPrinciples of AuditingManaging an Audit ProgrammeEstablishing the Audit ProgrammeImplementing the Audit ProgrammeSelecting the Audit TeamConducting the AuditAudit Conclusions

This one day SGS Audit Skills training course intends to provide attendees with the fundamental skills of auditing.Course ContentIntroduction to Audit DefinitionsAudit definitions, principles and typesThe Audit ProcessOverview of auditsPlanning the auditThe Audit TeamThe audit programmePreparing for the On-site Audit (Stage 1)Stage 1 initial certification audit: Pre-audit visitDocument reviewThe audit planThe “Turtle” diagramConducting the On-site Audit (Stage 2)The Stage 2 auditCollecting and verifying informationOpening meetingRoles and responsibilities of the Audit Team and GuidesConducting the auditStage 2 Audit: Review of FindingsAudit review meetingAudit findingsCorrective Action Request (CAR)Opportunities for improvementAudit conclusionStage 2 Audit: Report and Conclusion – Addressing Corrective ActionPresenting the findingsAudit reportingAudit completionCorrective actionFollow-up and close outPreventive actionManagement review

Managing management system (MS) documented information, which includes documents and records, is a challenging task for anyone involved to ensure its conformance and effectiveness.The purpose of this course is to provide you with an understanding and an insight into the documented information requirements of any management system (MS), e.g. ISO 9001, ISO 14001, 45001, etc. However, this course does not address MS standards in detail.Course ContentOverview of management systemsManagement system document requirementsControl and manage documented informationWriting work instructions / SOPs

SGS has designed this eLearning course to empower professionals with the knowledge and practical introduction to ISO/IEC 27001:2022.