Customer complaint and customer satisfaction For ISO 9001:2015

COURSE DESCRIPTIONLearn about the requirements of ISO/FDIS 9001:2026 and develop the skills needed to conduct an internal audit in your organisation so that you can report on the effectiveness of the Quality Management System (QMS) implementation.This course has been developed in alignment with the ISO/FDIS 9001:2026 standard and may be subject to editorial updates. Learners attending an SGS ISO/FDIS 9001:2026 course will be notified of any changes upon the official publication of ISO 9001:2026.OBJECTIVESFollow a systematic approach to establish processes that will improve quality and give customers confidence in the products and services you provide.Incorporate the Plan-Do-Check-Act (PDCA) model and risk-based thinking into the management system processes so that you can address risks and make the most of any opportunities.Create a culture where employees are encouraged to take an active role in consistently providing products and services that meet customer, statutory and regulatory requirements.Use quality management principles to improve customer satisfaction and raise quality awareness.Plan an internal audit of a quality management system against ISO/FDIS 9001:2026 following ISO 19011 and ISO/IEC 17021-1 as applicable.Verify that the organisation is compliant with its policies, procedures and associated documents using the auditing principles and process.Report on the management system's effectiveness by gathering objective evidence and evaluating the extent to which the quality management system is being managed and continually improved.PRIOR KNOWLEDGEBefore starting this course, it is recommended that learners have the following prior knowledge:The concepts of quality management and its relationship to customer satisfaction.Commonly used terms and definitions as provided in ISO 9000 quality management guidelines and principles.

COURSE DESCRIPTIONThis course is design for anyone who requires knowledge of ISO/FDIS 9001:2026 or needs to develop their skills in implementing or auditing a quality management system to improve products and services for their customers. Whether you are new to your field and learning your role or looking to strengthen your core skills within your organisation, SGS Bundled Courses will provide you with access to the training you need and can be completed at your own pace and in any order. Save money with our course bundles and get the most out of your time with SGS.This course has been developed in alignment with the ISO/FDIS 9001:2026 standard and may be subject to editorial updates. Learners attending an SGS ISO/FDIS 9001:2026 course will be notified of any changes upon the official publication of ISO 9001:2026.OBJECTIVESOn completion of this course, delegates will have an awareness of:Establish systematic processes that will give customers confidence by improving the quality of the products and services you provide.Address risks by incorporating the Plan-Do-Check-Act (PDCA) model into the management system processes to make the most of any opportunities.Promote a proactive culture that will consistently provide products and services that meet customer, statutory and regulatory requirements.Use quality management principles to improve customer satisfaction and raise quality awareness.Successfully plan and implement a management system based on an ISO standard.Manage the implementation and the project team using project management principles and techniques.Ensure changes to processes and procedures are communicated, and everyone is trained to support and contribute to the management system objectives.Complete an objective evaluation of your organisation's current performance to ensure the processes are in place and operating as intended.Plan and prepare activities in readiness for an internal audit of the quality management system against ISO/FDIS 9001:2026 following ISO 19011 and ISO/IEC 17021-1 as applicable.Confirm that the organisation is compliant with its policies, procedures and associated documents using the auditing principles and process.Evaluate the management system's effectiveness by gathering objective evidence for continuous improvement.PRIOR KNOWLEDGEBefore starting this course, it is recommended that learners have prior knowledge of:The concepts of environmental management and its relationship to the organisation’s activities, products, services and environmental impacts.Commonly used terms and definitions provided in ISO/FDIS 9001:2026 quality management systems.