Customer complaint and customer satisfaction For ISO 9001:2015

This course will familiarise you with the process of how to implement a common set of procedures using an integrated management system process based on the framework and requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 standards.The course consists of two separate eLearning modules:1. ISO 9001, ISO 14001 and ISO 45001 Introduction2. Integrated management systems implementationCompletion criteria: learners will be required to complete the entire course and gain a pass mark of 80% or more in the final assessment. Upon successful completion learners will be able to download a certificate of completion.You will be granted 12 months access to this course, effective from the date of purchase.OBJECTIVESIn this course you will learn:Integrate a common set of procedures using an integrated management systemUnderstand the requirements of a QMS, EMS and OH&S management system using the ISO framework and PDCA cycleUse the appropriate IMS method to integrate the standards into your organisationManage the implementation and the project team using project management principles and techniquesWHO SHOULD ATTENDAnyone who requires knowledge of a quality, environmental and health and safety management system and needs to understand how to implement these within their organisation.