Customer complaint and customer satisfaction For ISO 9001:2015

COURSE DESCRIPTIONThis course will help you to understand a standard set of procedures using an integrated management system process based on the framework and requirements of ISO 9001:2015, ISO 14001:2026 and ISO 45001:2018 standards.PRIOR KNOWLEDGEBefore starting this course, it is recommended that participants have prior knowledge of the:Management systems and understand the Plan-Do-Check-Act (PDCA) cycleConcepts of environmental management and the relationship between organisation’s activities, products and services and environmental impactsCommonly used environmental management terms and definitions, as given in ISO 14001Requirements of ISO 14001:2026COURSE CONTENTOverview of Integrated Management SystemsISO 9001:2015 Quality Management System (QMS)ISO 14001:2026 Environmental Management System (EMS)ISO 45001:2018 Occupational Health & Safety Management System (OH&S)Structure and clausesIntegrating the management systemsSummaryAssessment

This course has been developed in alignment with the ISO/FDIS 9001:2026 standard and may be subject to editorial updates. Learners attending an SGS ISO/FDIS 9001:2026 course will be notified of any changes upon the official publication of ISO 9001:2026.This course approaches the integration of management systems from a risk-based approach, encouraging learners to take the broadest possible view of the processes in their organisation and the related risks, opportunities and occupational risks that need to be identified, controlled and managed. It also considers the implications of a multi-standard certification and develops the basis for an integrated approach to MS auditing.Course Content:SESSION ONE: Process-based QMSSESSION TWO: Auditing for Continual ImprovementSESSION THREE: Introduction to EMS AuditingSESSION FOUR: ISO 14001:2026  Interpretation for AuditSESSION FIVE: Introduction to OH&S MSSESSION SIX: Risk Assessment: Tools, Techniques and ControlsSESSION SEVEN: Audits: Definitions and PrinciplesSESSION EIGHT: Planning and Preparing for the AuditSESSION NINE: Conducting the AuditSESSION TEN: Audit Reporting and Follow-upSESSION ELEVEN: Auditor CompetencePrior Knowledge:Before starting this course, learners are expected to have the following prior knowledge:Management Systems:- Plan, Do, Check, Act (PDCA) cycle.- The core elements of a management system and the interrelationship between the context of the organisation, leadership, planning, support, operation, performance evaluation and improvement. Quality, environmental and OH&S management:- The purpose, fundamental concepts, structure, management principles and the benefits with reference to the abovementioned disciplines.ISO/FDIS 9001:2026, ISO 14001:2026 and ISO 45001:2018:- An understanding of the requirements of ISO/FDIS 9001:2026, ISO 14001:2026 and ISO 45001:2018 and the commonly used management system terms and definitions, as given in these standards, which may be gained by completing the foundation training courses or equivalent.Course Certification:On completion of this course learners will be issued with a “Certificate of Attendance”.

CONTENT- พื้นฐานการบูรณาการมาตรฐานระบบการจัดการ ISO9001:2015 ISO14001:2015 และ ISO 45001:2018- ข้อกำหนดเฉพาะของแต่ละมาตรฐาน และการเปรียบเทียบข้อกาหนดพื้นฐานเพื่อการบูรณาการและประยุกต์ใช้ข้อกำหนดกับการจัดการขององค์กร- การตีความข้อกำหนด และการเปรียบเทียบข้อกำหนด