Resources
On-Site Checklist
This form ensures your site has the appropriate facilities and equipment to facilitate training. Please use this form once your on-site training request has been booked.
FAQ
Frequently Asked Questions
Have a question about our courses, registration, or online learning? Find answers to our most frequently asked questions and get the information you need.
SGS Academy Questions
SGS Academy partners with organisations across a wide range of industries to deliver practical learning solutions, workforce capability development, compliance support, and professional development programs. Drawing on the expertise of the global SGS network, we support organisations operating in complex, highly regulated, and rapidly evolving environments.
Our training solutions support learners at all levels, from frontline workers and technical specialists through to supervisors, managers, and executive leaders.
SGS Academy training solutions are developed and delivered by experienced professionals with industry knowledge and practical workplace experience. Our trainers understand the challenges faced by today’s workplaces and focus on delivering relevant, practical and engaging learning experiences that help learners build capability and apply their skills confidently in the workplace.
Course Information and Enrolment Questions
Some courses may have prerequisite units of competency, licensing requirements, language, literacy and numeracy requirements, physical requirements, or workplace experience requirements. Any course-specific requirements will be outlined on the course page or communicated prior to enrolment. If you are unsure whether you meet the requirements, please contact our team for assistance.
Enrolling in a course is easy. Simply browse our course catalogue and select the course that best meets your needs. Once you have chosen a course, follow the enrolment prompts online or contact our team if you require assistance selecting the most suitable training solution.
For organisations requiring training for multiple employees, SGS Academy can also assist with group bookings, onsite delivery arrangements, and customised training solutions.
Upcoming course dates are available through the SGS Academy Course Calendar. You can browse courses by date, location, delivery method, or training category to find a course that suits your requirements. Course availability and scheduled dates can also be viewed directly from individual course pages.
If you are unsure which course is most appropriate for your current role, experience, career aspirations or workplace requirements, our team can help identify the most suitable training solution and advise of any prerequisites, entry requirements, or recommended pathways. We encourage you to contact us prior to enrolment if you are uncertain which course best meets your needs.
Training fees vary depending on the course, delivery method, location, and learning requirements. Where available, course fees are displayed on individual course pages and within the SGS Academy Course Calendar.
For organisations seeking in-house training, onsite delivery, customised learning solutions, or training for multiple employees, SGS Academy can provide a tailored quotation based on your specific requirements, number of participants, delivery location, and training objectives. To request a quotation, complete our Request In-House Training form.
If you are unable to attend your course, please contact SGS Academy as soon as possible via email. Depending on the course type, notice provided, and individual circumstances, you may be eligible to transfer to an alternative course date or request a refund in accordance with our terms and conditions.
For further information please email our team for assistance at NZ.BA.TrainingAcademy@sgs.com.
Corporate and in-House Training Questions
Yes. SGS Academy can assist with training for groups of employees through public courses, dedicated training sessions, Virtual Instructor-Led Training (VILT), or onsite workplace delivery. Depending on your organisation’s requirements, customised learning solutions may also be available to align with operational, compliance, and workforce development objectives.
Yes. SGS Academy can deliver training at customer sites, subject to site suitability, training requirements, and any applicable compliance obligations. Onsite delivery can be an effective option for organisations looking to train multiple employees at the same location.
Yes. SGS Academy can tailor training solutions to align with your organisation’s workforce requirements, operational environment, and business objectives. This may include customised content, dedicated training programs, onsite delivery, organisation specific procedures or contextualised learning materials.
Online and Virtual Learning Questions
Yes. SGS Academy offers a range of delivery options depending on the course and learner requirements. Delivery methods may include face-to-face classroom training, Virtual Instructor-Led Training (VILT), onsite workplace delivery, self-paced online learning, self-study courses, and dedicated corporate training programs. Available delivery methods are outlined on each course page.
Prior to your scheduled course date, you will receive instructions on how to access your Virtual Instructor-Led Training (VILT) session via the email address provided at the time of enrolment. This will typically include a meeting invitation or access link, along with any relevant course information and pre-course requirements.
To participate in a VILT course, you will need:
- Reliable high-speed internet access.
- A computer or laptop with microphone and camera capabilities.
- A suitable learning environment free from distractions.
Learners are required to keep their camera switched on throughout the training session to support participation, attendance verification, learner engagement, and assessment requirements. Background effects, such as background blur, may be used to assist with privacy while participating in the course.
Once your enrolment in an SGS Academy eLearning course has been confirmed, you will receive a welcome email containing instructions and a link to access iLearning Plus, our online learning platform.
To access your course:
- Open the enrolment email sent by SGS Academy.
- Select the access link provided.
- Enter your login credentials to access your learner dashboard.
- Select your course to begin learning.
If you have not received your login details, are unable to log in, or experience difficulties accessing your course, please contact SGS Academy at NZ.BA.TrainingAcademy@sgs.com.
Before contacting us, please check your junk or spam folder, as automated emails may occasionally be filtered by your email provider.
This information applies to SGS Academy eLearning courses delivered through iLearning Plus. It does not apply to PECB Self-Study or PECB eLearning courses, which have a separate enrolment and platform-access process.
SGS Academy offers a range of PECB Self-Study and eLearning courses that allow learners to complete training online at their own pace.
Following enrolment, SGS Academy will arrange your registration with PECB. Once your enrolment has been processed, PECB will contact you directly to set up your learner profile and provide access to your course materials, learner portal, and examination information.
Self-Study courses are designed for independent learning using digital course materials, while eLearning courses include structured online learning content that can be completed at your own pace. Upon completion of the training, learners can undertake the examination through the PECB examination platform.
To participate in an SGS Academy eLearning course delivered through iLearning Plus, you will require:
- A computer, laptop or tablet with a reliable internet connection.
- An up-to-date web browser.
- Speakers or headphones where the course includes videos or recorded presentations.
- A valid email address that you can access.
- The ability to upload photos, videos or scanned documents where assessment evidence is required.
Some SGS Academy eLearning courses may require:
- A device capable of taking photos or recording videos. Any course-specific technology, evidence or assessment requirements will be outlined on the course page or communicated following enrolment.
- The ability to upload photos, videos or scanned documents where assessment evidence is required.
Any course-specific technology, evidence or assessment requirements will be outlined on the course page or communicated following enrolment.