Frequently Asked Questions
Have a question about our courses, registration, or online learning? Find answers to our most frequently asked questions and get the information you need.
SGS Academy Questions
SGS Academy partners with organisations across a wide range of industries to deliver practical learning solutions, workforce capability development, compliance support, and professional development programs. Drawing on the expertise of the global SGS network, we support organisations operating in complex, highly regulated, and rapidly evolving environments.
Our training solutions support learners at all levels, from frontline workers and technical specialists through to supervisors, managers, and executive leaders.
SGS Academy training solutions are developed and delivered by experienced professionals with industry knowledge and practical workplace experience. Our trainers understand the challenges faced by today’s workplaces and focus on delivering relevant, practical and engaging learning experiences that help learners build capability and apply their skills confidently in the workplace.
Course Information and Enrolment Questions
The Client may cancel or postpone participation in training courses at any time by providing written notice to SGS, including by fax. In the event of cancellation, the Client shall be required to pay SGS a cancellation fee calculated as a percentage of the individual course fee, as follows:
• 50% of the course fee for cancellations received between 15 and 6 days before the course start date;
• 100% of the course fee for cancellations received fewer than 6 days before the course start date or in the absence of any cancellation notice.
Participant substitutions may be accepted at any time before the start of the course, provided that they are communicated in writing.
An invitation to join the online training session will be sent to you at least 7 days before the course start date.
To register for a course, simply locate the course you are interested in on the SGS Academy Italy website. To make course selection easier, a search engine is available, allowing you to find courses by topic, keyword, or professional profile. Once you have opened the course page, you can complete your registration by selecting the ADD TO CART button. After registering, you will receive a confirmation email and will subsequently be informed as soon as the course is confirmed or, if necessary, cancelled.
Yes, our courses can be delivered as customized training sessions, either virtually or onsite at your organization. Training activities can also be specifically designed and tailored following a capability review. Please contact us to receive a personalized proposal.
If no dates are displayed on the course page, it means that the course is not currently scheduled and is delivered exclusively upon request. We encourage you to contact us to express your interest. We will be happy to inform you if a new edition is planned or provide a tailored proposal for delivering the course within your organization.
To ensure availability, we recommend completing your registration at least 10 days before the course start date.
Payment of the registration fee is required after the course has been confirmed and must be completed before the course start date. Payment can be made by bank transfer following the instructions provided in the course confirmation and invitation email.
Confirmation or cancellation of the course is generally communicated to registered participants approximately 10 days before the start date, once the minimum number of attendees has been reached. The participation fee will only be requested if the course is confirmed.
In accordance with our procedures, certificates are issued only after verification that the registration fee has been paid. Once available, the certificate will be sent to you by email.
Terms and Condition Questions
Download SGS_Termini&Condizioni.pdf
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