ISO/IEC 20000 Lead Auditor Self-Study Training Course (PECB)
ภาพรวมหลักสูตร
สิ่งที่คุณจะได้เรียนรู้
Upon completion of this course, learners will be able to:
- Explain the fundamental concepts and principles of a service management system (SMS) based on ISO/IEC 20000-1
- Interpret the ISO/IEC 20000-1 requirements for an SMS from the perspective of an auditor
- Evaluate the SMS conformity to ISO/IEC 20000-1 requirements, in accordance with the fundamental audit concepts and principles
- Plan, conduct, and close an ISO/IEC 20000-1 audit, in accordance with ISO/IEC 17021-1 requirements, ISO 19011 guidelines, and other best practices of auditing
- Manage an ISO/IEC 20000-1 audit program
Course Agenda
- Introduction to the SMS and the ISO/IEC 20000 family of standards
- Training course objectives and structure
- Standard and regulatory framework
- Certification process
- Fundamental concepts of service management and the SMS
- ISO/IEC 20000-1 requirements for an SMS clauses 4-10
- Audit principles and the preparation for and initiation of an audit
- Fundamental audit concepts and principles
- The impact of trends and technology in auditing
- Evidence-based auditing
- Risk-based auditing
- Initiation of the audit process
- Stage 1 audit
- On-site activities
- Preparing the stage 2 audit
- Stage 2 audit
- Communication during the audit
- Audit procedures
- Creating audit test plans
- Closing the audit
- Drafting audit findings and nonconformity reports
- Audit documentation and quality review
- Closing of the audit
- Evaluation of action plans by the auditor
- Beyond the initial audit
- Managing an internal program
- Closing of the training course
หลักสูตรนี้เหมาะสำหรับใคร
This course is designed for:
- Auditors seeking to conduct and lead SMS audits
- Managers or consultants seeking to master the SMS audit process
- Individuals responsible for maintaining conformity to ISO/IEC 20000-1 requirements in an organization
- Technical experts seeking to prepare organizations for an SMS certification audit
- Expert advisors in service management
The “PECB Certified ISO/IEC 20000 Lead Auditor” exam fully meets the requirements of the PECB Examination and Certification Program (ECP). It covers the following competency domains:
- Domain 1: Fundamental principles and concepts of a service management system
- Domain 2: Service management system requirements
- Domain 3: Fundamental audit concepts and principles
- Domain 4: Preparing an ISO/IEC 20000 audit
- Domain 5: Conducting an ISO/IEC 20000 audit
- Domain 6: Closing an ISO/IEC 20000 audit
- Domain 7: Managing an ISO/IEC 2000 audit program
เกี่ยวกับหลักสูตรนี้
The PECB ISO/IEC 20000 Lead Auditor training course provides you with the necessary knowledge and skills to conduct service management system (SMS) audits in accordance with widely recognized audit principles, procedures, and techniques. This training course has been developed to reflect the importance of an effective SMS audit. It aims to strengthen your skill set regarding the planning and conducting SMS audits in compliance with the requirements of ISO/IEC 17021-1, the recommendations of ISO 19011, and other best practices of auditing.
This training course also provides exercises, quizzes, and practical examples to help you understand the most important aspects of SMS audits. It elaborates, among others, on the practical aspects, such as the interpretation of ISO/IEC 20000-1 requirements in the context of an audit, the application of principles of auditing, the audit methods, the evidence collection and verification, the leading of an audit team, the drafting of nonconformity reports, and the preparation of the final audit report.
Certification
After successfully passing the exam, you can apply for one of the following credentials with PECB. You will receive the certificate once you comply with all the requirements related to your selected credential.
- PECB Certified ISO/IEC 20000 Provisional Auditor
- PECB Certified ISO/IEC 20000 Auditor
- PECB Certified ISO/IEC 20000 Lead Auditor
- PECB Certified ISO/IEC 20000 Senior Lead Auditor
Enrolment information
By enrolling on this course you agree to your personal information being passed to PECB.
Learners enrolling onto this course will receive an email from PECB to set up your Learner Account, course registration, access to the course materials and final exam.
If you have not received this information within 5 working days please contact Global.PECB.Training@sgs.com
General information
- PECB will provide training materials of over 450 pages of information and practical examples.
- Learners may reach out to PECB to request the Attestation of Course Completion as proof of taking the course, this can be requested before taking the exam or after and is worth 16 CPD (Continuing Professional Development) credits.
- In case of exam failure, the candidate can retake the exam once for free within 12 months following the initial exam date.
Prerequisites
The main requirements for participating in this training course are a fundamental understanding of ISO/IEC 20000-1 requirements and a comprehensive knowledge of audit principles.
The fee for this course covers:
- Course Materials (for lifetime, please note that updated course materials are not included)
- First Exam
- One resit exam (if required)
- PECB Certification Fee
- First Year PECB Annual Maintenance Fee (AMF)
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