8D問題分析與解決(RCA)
6小時
In-person
Next: 18 Mar 2027
Chinese (Traditional)
Identifier: 131261285
Course Overview
What you'll learn
‧8D 分成八個步驟、八個方法、八個記律和八個標準
‧8D 不但是解決問題的方法、程序，更是進度與結果的報告表
‧D1 依主題相關組織成員成立對策小組與領導者
‧D2 釐清問題描述採 3W1H 將問題說清楚，講明白
‧D3 圍堵政策採執行及確認臨時矯正措施
‧D4 尋根乃以 5Why 原則、界定及確認真正肇因
‧D5 部署中選擇及確認長期矯正措施並驗證有效
‧D5 部署先導測試以確定實施改善的最佳方式並降低失敗風險
‧D6 執行長期矯正措施並監控執行成效
‧D7 防止異端再發矯正措施，避免歷史重演
‧D8 結案依改善狀況遵行驗證及移除防堵並計算成果
‧有完整計劃，實施按部就班循序漸進必有顯著成效
效益
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系統化的解決方案： 課程以 8D 這套完整的流程為核心，從問題發生時的緊急處理，到最終的預防再發，提供一套清晰、有邏輯的行動步驟。這能幫助學員在面對複雜問題時，不再感到混亂或不知所措。
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從「治標」到「治本」的思維轉變： 課程的核心精神是找出問題的根本原因，而非僅僅處理表面症狀。學員將被訓練養成一種追根究柢的思維模式，從根本上杜絕問題的再次發生。
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本課程將於結束後授予「上課證明」。
Who This Course Is For
本課程適合所有希望從”救火的被動模式”，轉變為”預防與解決的主動模式”，以提升工作效率與品質的專業人士。
包括：
‧品管（QA/QC）與品保人員
‧製程與製造工程師
‧研發與設計工程師
‧供應鏈管理人員
‧專案經理與中高階主管
About this course
本課程旨在協助學員系統性地學習與實踐8D問題分析與解決方法，從緊急應變、組成團隊、定義問題、找到真因，到執行永久對策、驗證有效性與預防再發，循序漸進地解決複雜問題。透過完整的D1至D8步驟教學，讓學員能將所學工具（如5Why、魚骨圖等）有效應用於品管、製造、研發等工作中，提升企業的品質管理與持續改善能力。
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