Single Course Digital Trust

ISO/IEC 20000 Foundation Self-Study Training Course (PECB)

7 hours eLearning English Identifier: 151178438
ISO/IEC 20000 Foundation Self-Study Training Course (PECB)

Course Overview

What you'll learn

Upon completion of this course, learners will be able to:

  • Understand the basic service management concepts, definitions, and approaches
  • Get acquainted with the ISO/IEC 20000-1 requirements for a service management system
  • Develop a general understanding of how an organization can meet the requirements of ISO/IEC 20000-1

Course Agenda

  1. Introduction to service management concepts, SMS and clauses 4-6 of ISO/IEC 20000-1
  2. Clauses 7-10 of ISO/IEC 20001-1

Who This Course Is For

This course is designed for:

  • Managers and consultants seeking to acquaint themselves with ISO/IEC 20000-1 requirements for an SMS
  • Personnel responsible for managing, maintaining, and improving services and service delivery capabilities
  • Aspiring professionals seeking knowledge about basic concepts of service management
  • Members of SMS implementation and operation teams
  • Individuals wishing to pursue a career in service management

The exam fully meets the requirements of the PECB Examination and Certificate Programme. It covers the following competency domains:

  • Domain 1: Fundamental concepts and principles of service management and the SMS based on ISO/IEC 20000-1
  • Domain 2: ISO/IEC 20000-1 requirements for an SMS – Clauses 4 to 10

About this course

The PECB Certified ISO/IEC 20000 Foundation training course presents the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS). In this training course you will learn about the various aspects of an SMS, including the context of the organization, top management involvement and activities, planning and resources for the SMS, controls and measures for service delivery activities, performance evaluations, and continual improvement activities.

Certification

After successfully passing the exam, you can apply for the following credential with PECB. You will receive the certificate once you comply with all the requirements related to your selected credential.

  • PECB Certificate Holder in ISO/IEC 20000 Foundation

Enrolment information

By enrolling on this course you agree to your personal information being passed to PECB.

Learners enrolling onto this course will receive an email from PECB to set up your Learner Account, course registration, access to the course materials and final exam.

If you have not received this information within 5 working days please contact Global.PECB.Training@sgs.com

General information

  • Training material containing over 200 pages of information and practical examples will be given to each participant.
  • Learners may reach out to PECB to request the Attestation of Course Completion as proof of taking the course, this can be requested before taking the exam or after and is worth 7 CPD (Continuing Professional Development) credits.
  • In case participant(s) fail to pass the exam, they can retake the exam once for free within 12 months of the initial exam date.

Prerequisites

There are no prerequisites for this course.

The fee for this course covers:

  • Course Materials (for lifetime, please note that updated course materials are not included)
  • First Exam
  • One resit exam (if required)
  • PECB Certification Fee
  • First Year PECB Annual Maintenance Fee (AMF)

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