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Non-conformances are failures in product or service performance. Internal failures occur primarily at the raw material stage or during processing. External failure takes place when the defect in the product or service reaches the ultimate customer. Have we not very often noticed that same failure occur repeatedly? Yes, of course we have.The reason why the same failure is repeated is simply because the people who analyzed the cause did not reach the root cause of the problem. What they manage to eliminate was the symptoms but, not the root cause.Root Cause Analysis is a techniques specifically developed to help organizations to carry out a detailed analysis in a scientific and logical manner to arrive at the real cause of a problem.Important: Only the softcopy of the course material will be distributed on the day of training. Thus participants are reminded to bring along their laptop for the duration of the training.

Internal auditing is fundamental to any improvement initiative. The ISO 9001:2026 standard requires an organisation conduct internal audits to determine the effectiveness of its quality management system.This course is designed to increase the understanding of process based auditing techniques, risk-based thinking and help internal auditors to accurately interpret and audit against the ISO 9001:2026 requirements for improvement.Through practical workshop, case studies and role-play, delegate will gain the knowledge and skills to plan, conduct, report audit findings including followup audit on corrective actions taken so as to ensure continual improvement.

Internal auditing is fundamental to any improvement initiative. The ISO 9001:2015 standard requires an organisation conduct internal audits to determine the effectiveness of its quality management system. Only Trained internal auditors can carry out these audits.This course is designed to increase the understanding of process based auditing techniques, risk-based thinking and help internal auditors to accurately interpret and audit against the ISO 9001:2015 requirements for improvement.Through practical workshop, case studies and role-play, delegate will gain the knowledge and skills to plan, conduct, report audit findings including followup audit on corrective actions taken so as to ensure continual improvement.The aim of this course is to provide you with the knowledge and skills required to perform an internal audit of part of a quality management system based on ISO 9001 (or equivalent), and report on the effective implementation and maintenance of the management system in accordance with ISO 19011.Prior ISO 9001:2015 Requirements knowledge is recommended for this course.Important: Only softcopy course material will be distributed on the day of training. Please be reminded to bring along your laptop for the duration of training.

Unintended variation is one of the unfavorable experience and consequences in any organization. Some problems can cause minor impact, and others leads may lead to loss of customers (money). By preventing the recurrence of errors in processes or deliveries, significant improvements in productivity, safety, quality and performance are assured.Root cause analysis enable organization to prevent recurrence of non-conformance in the system and create positive impact to organization. Understanding of the approaches, tools and techniques to identify solutions is essential to perform comprehensive, system-wide review of problems as well as the events leading to problems.Important: Only the softcopy of the course material will be distributed on the day of training. Thus participants are reminded to bring along their laptop for the duration of the training.

In September 2026, ISO 9001:2026 replace ISO 9001:2015.This revision aims to keep the standard relevant in a fast-changing environment. It is expected to improve clarity, reinforce risk- and opportunity-based thinking, and emphasize organizational resilience and stakeholder trust, helping organizations resilience and stakeholder trust, helping organizations maintain a strong, future-ready quality management system

ISO 14001:2026 is the standard that sets out the criteria for an environmental management system (EMS) and it maps out a framework that a company or organization can follow to set up an effective environmental management system. It can be used by any organization regardless of its activity or sector. Adopting ISO 14001 can also provide assurance to company management and employees as well as external stakeholders that environmental impact is being measured and improved.A good understanding and interpretation of the requirements are vital to ensure full conformance and enable certification to be obtained and maintained effectively.

ISO 9001:2026 has been published, marking the next evolution of the world’s most widely used quality-management standard.While the familiar QMS foundation remains, the new edition places clearer emphasis on leadership, quality culture, ethical behaviour, risks and opportunities, organisational knowledge, planned change and stakeholder expectations.For Malaysian organisations, the key question is no longer simply “What changed?” It is “What does this mean for our people, processes, suppliers, internal audits and certification journey?”Join us for this focused 4-hour seminar covering overview of key changes, final-standard interpretation, transition timeline, strategy and how to move forward to a smooth transition. Participants will leave with a clearer understanding of their likely QMS priorities and a practical starting point for ISO 9001:2026 readiness.This seminar is HRDC claimable.

This course is an introduction for anyone involved in the development, implementation and management of quality management systems (QMS) based on ISO 9001:2026It is important to have the knowledge and overview of the ISO 9001:2026, description of the Plan-Do-Check-Act (PDCA), Process Approach and Risk –based Thinking, including other terms and definitions use in the QMS.

Internal auditing is fundamental to any improvement initiative. The ISO 9001:2015 standard requires an organisation conduct internal audits to determine the effectiveness of its quality management system. Only Trained internal auditors can carry out these audits.This course is designed to increase the understanding of process based auditing techniques, risk-based thinking and help internal auditors to accurately interpret and audit against the ISO 9001:2015 requirements for improvement.Through practical workshop, case studies and role-play, delegate will gain the knowledge and skills to plan, conduct, report audit findings including followup audit on corrective actions taken so as to ensure continual improvement.The aim of this course is to provide you with the knowledge and skills required to perform an internal audit of part of a quality management system based on ISO 9001 (or equivalent), and report on the effective implementation and maintenance of the management system in accordance with ISO 19011.Prior ISO 9001:2015 requirements knowledge is recommended for this course.What do you need?Allocate the necessary time to attend trainingA quite place without any distractionsA laptop/ computer/ tablet/ smartphoneA comfortable headsetA stable internet connectionA webcam (optional)*This training will be conducted via Zoom

Internal auditing is fundamental to any improvement initiative. The ISO 14001:2026 standard requires an organisation conduct internal audits to determine the effectiveness of its environmental management system.This course is designed to increase the understanding of process based auditing techniques, risk-based approach in auditing and help internal auditors to accurately interpret and audit against the ISO 14001:2026 requirements for improvement.Through practical workshop, case studies and role-play, delegate will gain the knowledge and skills to plan, conduct, report audit findings including follow-up audit on corrective actions taken so as to ensure continual improvement.