Food & Beverage Upselling Training

How can you understand your personality for choosing a suitable career path? Are you still relying on the traditional methods such as questionnaire or some phycological tests? Have you ever thought that the result may not specific enough or may hide some inhibiting factors?Exploring your inner self, then identifying the risks and opportunities by discovering the unknown area of yourself may be a better option for starting your career.LEGO® SERIOUS PLAY® methodology “© [2017] The LEGO Group” is a new innovative strategy tool from LEGO’s Danish headquarters. Participants will go through a creative process for facilitating meeting, communication and problem solving, and will be led via a series of questions, in order to probe much deeper into a subject.COURSE OUTLINE•1. Understand your core value;•2. Reflect on how do others see you;•3. Recall and remember your targets;•4. How to achieve your goals;•5. Understand the potential impact;•6. Try to find out a way to accomplish your aspiration.PROFESSIONL TRAINERMr. WONG Kin Wai•Certified and trained facilitator of LEGO® SERIOUS PLAY® method and materials•Certified and trained facilitator of Six Bricks and DUPLO® Play Box•Over 15 years experience in the fields of management and entrepreneurial consulting, auditing and training•An experienced trainer and delivers training  to a broad range of industries about quality management, project management, project development, process control and monitoring•CCAA registered ISO 9001:2015 and ISO 14001:2015 auditor•IRCA registered ISO 9001:2008/2015 lead auditor, ISO 45001:2018 & ISO 14001:2015 auditorCERTIFICATIONDelegates who successfully completed the workshop with 100% attendance will be issued a certificate by SGS HK Limited.GENERAL INFORMATIONTime:  2:00pm – 6:00pmVenue:  TBCMedium:   CantoneseFee: HK $2,000/ $1,800*/ $1,700** per person*Discount is offered to enrolment made one month prior to the course or online booking**2 or more enrolment in same organization is more effective and enjoy special discount

TOPICS COVERED IN THIS COURSEDay 1: Building Leadership FoundationsFocus: Develop core leadership competencies, including self-awareness, strategic communication, and team-building skills, to prepare participants for management roles.Topics Covered:Introduction to Leadership: Leadership vs. management; debunking management myths.Emotional Intelligence: Core EI components (self-awareness, self-regulation, empathy, social skills) vs. IQ.Leadership Styles and Power: Adapting leadership styles to situations.Effective Communication: Principles for impactful communication and building trust.Generational Dynamics: Strategies for leading multigenerational teams.Personal Development Planning: Creating a leadership development plan with SMART goals.Day 2: Mastering Difficult ConversationsFocus: Equip participants with advanced communication and feedback skills to manage challenging behaviors, high emotions, and conflict effectively.Topics Covered:Understanding Difficult Conversations: Defining challenges; using the ladder of inference to avoid misjudgments.Emotional Intelligence in Action: Managing emotions in high-stakes interactions.Feedback Techniques: Positive vs. destructive feedback; structured models.Listening and Questioning: Active listening patterns; open-ended questions for dialogue.Managing Difficult Behaviors: Assertive responses to challenging behaviors; conflict resolution.Planning Conversations: Structuring and delivering effective difficult conversations.

COURSE OUTLINE1. Stories in presentations bring to life abstract dataHow to enable listeners to better hear, understand and remember what you sayMake sweet reason has its place2. The art of good storytellerPlain (Keep it simple)Light (Make sure your story is appropriate to your audience)Obvious (Be clear and focused)Tight (Keep it short)3. How to give your story a heartCreate and satisfy desireMake it memorableBe conversationalRespect your listeners4. 8 classic storytelling techniques for presentationsMonomyth (hero’s journey)The mountainNested loopsSparklineIn medias resConverging ideasFalse startPetal Structure5. How to make your customer the heroWhat is your hero’s power?How did your hero become ‘super’?What threatens your hero?What drives your hero to do well?6. The power of storytellingTelling your stories helps you to express what makes you different in the workplaceWORKSHOP FORMAT:LectureDiscussion and reflectionRole playsPractice and feedbackCERTIFICATION (Attendance: 100%)Delegates who successfully completed the course will be issued a certificate by SGS Hong Kong Limited.GENERAL INFORMATIONVenue: T.S.T. / Wan Chai / Sheung Wan Training Centre / HKSTP/ TBCMedium: Cantonese supplemented with English materials* Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking