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This first line management programme provides learners with the in-depth training and skills you need to ensure continual improvement of your business operations and personal development of your colleagues. Day OneIntroduction and ObjectivesThe Role of Leadership and ManagementJohn Adair build the team; manage the task, develop the individualsKnowledge skills and Behaviours of an Effective LeaderExploring the qualities of leadershipDefining competencies and attributes of effective leadershipManagement styles self-assessmentCommunicating Effectively as a LeaderSetting clear objectivesGenerating motivationDealing with dissentRecruiting and Selecting TalentDefining attributes Screening applicationsAssessing through interviewDay Two Managing the TeamCommunicating vision, mission and strategic objectives in an engaging wayUnderstanding team styles (Belbin Team Role Analysis)Identifying team mix and behavioursAllocating team responsibilities based on capability and talentManaging MeetingsConstructing agendasManaging team inputMonitoring targets and team objectivesDealing with disruptionManaging the IndividualUnderstanding motivationIdentifying individual driversMeasuring capabilitySetting and agreeing performance objectives

Managing employee wellbeing in the workplace is a crucial skill for line managers. They create the team environment, which has an impact on the extent to which individuals feel comfortable talking about mental health issues and how open they are to seeking help. Early recognition, good management and knowing what practical steps to take can mean that employees get the support they need and minimize negative impact to the business.

With the pressure of work increasing year on year and the introduction of mobile connectivity stretching the working day, the ability to manage and control how our time is used becomes ever more critical.This one-day workshop is designed for those who recognise they may be losing control of their ability to deliver - let alone maintain - a healthy work-life balance. This programme provides participants with the opportunity to take stock and reform their ways of working with practical hints and tips.Agenda:Introduction and ObjectivesWhere does time go?Recognising current time demands and issuesTracking activity to regain controlWorking within time boundariesSetting realistic plansRisks of "crisis management"What SHOULD I be doing?Setting Effective goalsUsing Tools EffectivelyMaking sure managing time does not take up timeWhat is wrong with listsPortioning time in plansOperating the Pareto PrincipleDecision Making with PrioritiesTechniques for determining prioritiesUsing the four-box gridCategorising actions into prioritiesManaging incoming! Maximising effect of outgoingEmail management using Outlook as an electronic secretaryManaging Time Bandits AssertivelyManaging time thievesControlling personal demonsProcrastination - getting around to itSaying "No" to unreasonable requestsManaging expectations of deliverablesSetting a plan for the future

The ability to positively influence and persuade others is essential. This training enables you to identify and apply the skills required to effectively influence outcomes through reasoning and effective tactics.This one-day workshop explores the characteristics of effective influencing and negotiating behaviours. The course also focuses on how to deal with those who apply pressure, power and coercive tactics to achieve results.Agenda: Introduction and ObjectivesInfluencing and its ImpactsPersonal Styles of InfluenceBlockages and Barriers to Effective OutcomesPreparing OptionsAnticipating Resistance and Preparing StrategiesReviewing EffectivenessApplying the Principles in PracticeAction Planning

EMPLSS Please see the Empowering Leadership in Management Systems and Standards Training Synopsis for a more comprehensive overview of this course and to review any pre-course requirements that may apply. This two day training workshop is specifically designed to address the required leadership skills of those operating in Quality, Environmental and Health and Safety roles for the forthcoming evolution of management systems standards within the Annex SL Framework and their respective commercial impacts. Delegates will discuss approaches of putting the requirements into action dependent on the different needs of their roles and their organization’s expectations. The event will develop the delegates’ techniques used to engage and influence the organisations stakeholders, senior managers, operations functions and other interested parties to highlight the commercial success derived from best practice. Specific changes to the standards are NOT covered in this programme; delegates wishing to update their technical knowledge in these requirements should consider attending the Introduction to Annex SL, DIS 9001, DIS 14001 and /or Risk Based Thinking courses from SGS. The workshop will utilise a relevant case study throughout the two days from which delegates can draw examples transferable to their specific situations.

H&S-MHWPlease see An Introduction to Mental Health and Wellbeing for Health and Safety Managers Course Synopsis for a more comprehensive overview of this course and to review any pre-course requirements that might apply. Traditionally, the Health and Safety profession focused on the physical risks to health and safety at work. Modern day life, however, has become increasingly complex and there are now a whole raft of additional health and safety risks that have to be considered. These are the psychosocial risks that can impact positively or negatively on the mental health and wellbeing of employees. As a result, Health and Safety Managers are becoming increasingly involved in driving mental health and wellbeing strategies within their organisations. In this course, we aim to raise awareness of psychosocial factors and how they can be effectively identified, monitored and managed in order to promote high levels of mental wellbeing, avoid a negative impact and continuously improve the overall health and safety management within your organisation.  

SGS has developed this course for individuals looking to become trainers or improve their existing skills and deliver effective training sessions.The eLearning course covers the knowledge required for a trainer to understand the fundamentals of how to plan, deliver and evaluate training.Completion criteria: Learners will be required to complete an 85 minute eLearning course learning the fundamentals and theory of training. The SGS certificate is available to download once you have achieved a pass mark of 80% or more in the final assessment of the course.You will be granted 12 months access to this course, effective from the date of purchase.COURSE CONTENT • Evolve your training skills• What makes learners’ learn• Creating effective training sessions• Assessing progress• Planning an effective training session• Deliver interactive training sessions• Evaluate your training delivery

SGS has designed this eLearning course to empower professionals with the knowledge and practical introduction to ISO/IEC 27001:2022.

This training introduces you to management responsibilities under ISO Management System Standards.COURSE CONTENTOverview of ISO Standards, Annex SL standardization, and the PDCA process for continual improvement.Key management responsibilities in Clause 5 (Leadership) and Clause 9 (Performance Evaluation).COURSE CERTIFICATION:On completion of this course:The SGS certificate is available to download once you have achieved a pass mark of 80% or more in the final assessment which completes this course.You have 12 months access to this course, effective from the date of purchase.

This eLearning course aims to familiarise you with the auditing management systems guidelines in accordance with ISO 19011:2018.

SGS has developed this course to benefit clients wishing to gain knowledge of specific automotive cybersecurity modules. COURSE CONTENTIntroduction to automotive cybersecurityISO/SAE 21434 standard overviewCybersecurity in product developmentImplementation of best practicesPRIOR KNOWLEDGENo prior experience with ISO/SAE 21434 is required, though a basic understanding of automotive systems and general cybersecurity concepts is beneficial.COURSE CERTIFICATION On completion of this course: The SGS certificate is available to download once you have achieved a pass mark of 80% or more in the final assessment which completes this course. You have 12 months access to this course, effective from the date of purchase.