ISO 9001 – Quality courses

COURSE DESCRIPTIONLearn about the requirements of ISO 9001:2026 and how to plan for the implementation of the Quality Management System (QMS) in your organisation.OBJECTIVESOn completion of this course, delegates will have an awareness of:Follow a systematic approach to establish processes that will improve quality and give customers confidence in the products and services you provide.Incorporate the Plan-Do-Check-Act (PDCA) model and risk-based thinking into the management system processes so that you can address risks and make the most of any opportunities.Create a culture where employees are encouraged to take an active role in consistently providing products and services that meet customer, statutory and regulatory requirements.Use quality management principles to improve customer satisfaction and raise quality awareness.Successfully plan and implement a management system based on an ISO standard.Manage the implementation and the project team using project management principles and techniques.Ensure changes to processes and procedures are communicated, and everyone is trained to support and contribute to the management system objectives.Complete an objective evaluation of your organisation’s current performance to ensure the processes are in place and operating as intended.Plan and prepare activities in readiness for the certification audit.PRIOR KNOWLEDGEBefore starting this course, it is recommended that learners have prior knowledge of:The concepts of quality management and its relationship to customer satisfaction.Commonly used terms and definitions as provided in ISO 9000 quality management guidelines and principles.