Single Course
Digital Trust
ISO/IEC 20000 Lead Implementer Self-Study Training Course (PECB)
16 hours
Online
English
Identifier: 151174072
Course Overview
What you'll learn
Upon completion of this course, learners will be able to:
- Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of an SMS
- Acknowledge the correlation between ISO/IEC 20000-1, standards in the ISO/IEC 20000 series, and other ISO standards
- Gain the ability to interpret the requirements of ISO/IEC 20000-1 in the specific context of an organization
- Develop the necessary knowledge and expertise to support an organization in effectively planning, implementing, managing, monitoring, and maintaining an SMS
- Acquire the expertise to advise an organization in implementing SMS best practices
Course Agenda
- Introduction to ISO/IEC 20000 series and the initiation of a SMS
- Training course objectives and structure
- ISO standards and ISO/IEC 20000 series
- Fundamental concepts of service management and the SMS
- Initiation of the SMS implementation
- The organization and its context
- Analysis of the existing system
- SMS scope
- Implementation plan of a SMS
- Leadership and commitment
- Service management policies and objectives
- Risk assessment
- Resources and competence
- Awareness and communication
- Documented information
- Implementation of a SMS
- Service portfolio
- Relationship and agreement
- Supply and demand
- Service design, build and transition
- Resolution and fulfillment
- Service assurance
- SMS monitoring, continual improvement and preparation for the certification audit
- Monitoring, measurement, analysis and evaluation
- Internal audit
- Management review
- Treatment of nonconformities
- Continual improvement
- Preparation for the certification audit
- Closing of the training course
Who This Course Is For
This course is designed for:
- Managers or consultants involved in and concerned with the implementation of a service management system in an organization
- Managers and employees seeking to help their organization meet the service requirements and deliver value
- Project managers, consultants, or expert advisers seeking to master the implementation of a service management system based on the requirements of ISO/IEC 20000-1
- Individuals responsible for maintaining conformity with the ISO/IEC 20000-1 requirements in an organization
- Members of an SMS implementation team
The PECB Certified ISO/IEC 20000 Lead Implementer exam fully meets the requirements of the PECB Examination and Certification Program (ECP). It covers the following competency domains:
- Domain 1: Fundamental principles and concepts of a service management system
- Domain 2: Service management system requirements
- Domain 3: Planning of an SMS implementation based on ISO/IEC 20000-1
- Domain 4: Implementation of an SMS based on ISO/IEC 20000-1
- Domain 5: Monitoring and measurement of an SMS based on ISO/IEC 20000-1
- Domain 6: Continual improvement of an SMS based on ISO/IEC 20000-1
- Domain 7: Preparation for an SMS certification audit
About this course
The benefits of implementing a service management system (SMS) based on the requirements of ISO/IEC 20000-1 are manifold: the management system is based on ISO’s high-level structure (HLS) which allows an easier integration with existing management systems, the standard comprises practices proven to be useful in the service management industry, requirements stated in clauses 4–10 allow the organization to establish a structured approach to manage service provision activities and deliver value to its customers, the standard allows the organization to establish a baseline upon which it can improve in the future.
The training course aims to provide in-depth understanding of ISO/IEC 20000-1 requirements, as well as good practices and approaches used for the implementation and subsequent maintenance of the service management system.
Certification
After successfully passing the exam, you can apply for one of the following credentials with PECB. You will receive the certificate once you comply with all the requirements related to your selected credential.
- PECB Certified ISO/IEC 20000 Provisional Implementer
- PECB Certified ISO/IEC 20000 Implementer
- PECB Certified ISO/IEC 20000 Lead Implementer
- PECB Certified ISO/IEC 20000 Senior Lead Implementer
Enrolment information
By enrolling on this course you agree to your personal information being passed to PECB.
Learners enrolling onto this course will receive an email from PECB to set up your Learner Account, course registration, access to the course materials and final exam.
If you have not received this information within 5 working days please contact Global.PECB.Training@sgs.com
General information
- Training material containing over 450 pages of information and practical examples will be provided.
- Learners may reach out to PECB to request the Attestation of Course Completion as proof of taking the course, this can be requested before taking the exam or after and is worth 16 CPD (Continuing Professional Development) credits.
- In case of exam failure, the candidate can retake the exam once for free within 12 months following the initial exam date.
Prerequisites
The main requirements for participating in this training course are a basic knowledge of ISO management system standards, a general understanding of ISO/IEC 20000-1, and an awareness of the management system implementation principles.
The fee for this course covers:
- Course Materials (for lifetime, please note that updated course materials are not included)
- First Exam
- One resit exam (if required)
- PECB Certification Fee
- First Year PECB Annual Maintenance Fee (AMF)
Not sure if this is right?
Let us help you find the perfect match.
Related courses in Digital Trust
View all
Digital Trust
ISO 37001:2025 Transition Self-Study Training Course (PECB)
The ISO 37001:2025 Transition training course helps participants thoroughly understand the differences between ISO 37001:2016 and ISO 37001:2025 and equips them with the knowledge needed to align an anti-bribery management system (ABMS) with the updated standard. Published in February 2025, the second edition of ISO 37001 maintains the same structure and core requirements as the 2016 version, ensuring continuity in the framework for establishing an effective ABMS. However, the standard has undergone a technical revision to incorporate key updates and improvements, including the integration of the Amendment ISO 37001:2016/Amd 1:2024.This training course provides a comprehensive overview of the key changes in ISO 37001:2025. It includes the introduction of subclauses on climate change, highlighting the growing importance of sustainability in fostering a strong compliance culture. It also covers the changes addressing conflicts of interest and the role and responsibilities of the anti-bribery function. Additionally, the course highlights the harmonization of wording in ISO 37001 with other ISO standards, ensuring smoother integration of the ABMS with other management systems.Upon completing the training, you will be eligible to sit for the exam. If you successfully pass the exam, you can apply for the PECB Certified ISO 37001:2025 Transition credential. This internationally recognized certificate demonstrates that you possess the knowledge and professional capabilities to update an ABMS in line with the latest ISO 37001:2025 requirements.CertificationAfter successfully passing the exam, you can apply for the following credential with PECB. You will receive the certificate once you comply with all the requirements related to your selected credential.PECB Certified ISO 37001:2025 TransitionEnrolment informationBy enrolling on this course you agree to your personal information being passed to PECB.Learners enrolling onto this course will receive an email from PECB to set up your Learner Account, course registration, access to the course materials and final exam.If you have not received this information within 5 working days please contact Global.PECB.Training@sgs.comGeneral informationPECB will provide training material of over 120 pages of information and practical examples.Learners may reach out to PECB to request the Attestation of Course Completion as proof of taking the course, this can be requested before taking the exam or after and is worth 7 CPD (Continuing Professional Development) credits.In case of exam failure, the candidate can retake the exam once for free within 12 months of the initial exam date.PrerequisitesThere are no prerequisites to participate in this training course.The fee for this course covers:Course Materials (for lifetime, please note that updated course materials are not included) First ExamOne resit exam (if required)PECB Certification FeeFirst Year PECB Annual Maintenance Fee (AMF)
Digital Trust
Certified Computer Forensics Foundation Self-Study Training Course (PECB)
Computer Forensics Foundation training enables you to learn the basic elements to implement Computer Forensics processes. During this training course, you will be able to understand computer forensics tools that are used to implement the forensics evidence recovery and analytical processes.CertificationAfter successfully passing the exam, you can apply for the following credential with PECB. You will receive the certificate once you comply with all the requirements related to your selected credential.PECB Certificate Holder in Computer Forensics FoundationEnrolment informationBy enrolling on this course you agree to your personal information being passed to PECB.Learners enrolling onto this course will receive an email from PECB to set up your Learner Account, course registration, access to the course materials and final exam.If you have not received this information within 5 working days please contact Global.PECB.Training@sgs.comGeneral informationPECB will provide training material of over 200 pages of information and practical examples.Learners may reach out to PECB to request the Attestation of Course Completion as proof of taking the course, this can be requested before taking the exam or after and is worth 7 CPD (Continuing Professional Development) credits.In case of exam failure, the candidate can retake the exam once for free within 12 months of the initial exam date.PrerequisitesThere are no prerequisites to participate in this training course.The fee for this course covers:Course Materials (for lifetime, please note that updated course materials are not included) First ExamOne resit exam (if required)PECB Certification FeeFirst Year PECB Annual Maintenance Fee (AMF)
Digital Trust
Certified Lead Operational Resilience Manager Self-Study Training Course (PECB)
The PECB Certified Lead Operational Resilience Manager course is designed to equip professionals with the knowledge and skills to lead and manage an organization’s operational resilience efforts. This training course covers fundamental concepts, good practices, and recent trends in operational resilience, emphasizing the importance of identifying and maintaining critical business functions in the face of disruptions.CertificationAfter successfully passing the exam, you can apply for one of the following credentials with PECB. You will receive the certificate once you comply with all the requirements related to your selected credential.PECB Certified Operational Resilience Provisional ManagerPECB Certified Operational Resilience ManagerPECB Certified Lead Operational Resilience ManagerPECB Certified Senior Lead Operational Resilience ManagerEnrolment informationBy enrolling on this course you agree to your personal information being passed to PECB.Learners enrolling onto this course will receive an email from PECB to set up your Learner Account, course registration, access to the course materials and final exam.If you have not received this information within 5 working days please contact Global.PECB.Training@sgs.comGeneral informationParticipants will receive comprehensive training materials, compromising more than 450 pages of content, including practical examples, exercises, and quizzes. Learners may reach out to PECB to request the Attestation of Course Completion as proof of taking the course, this can be requested before taking the exam or after and is worth 16 CPD (Continuing Professional Development) credits.Candidates who complete the training but do not pass the exam can retake the exam at no additional cost within a 12-month period from the initial exam datePrerequisitesTo fully benefit from this training course, participants should have a fundamental understanding of operational resilience and business continuity concepts and principles.The fee for this course covers:Course Materials (for lifetime, please note that updated course materials are not included) First ExamOne resit exam (if required)PECB Certification FeeFirst Year PECB Annual Maintenance Fee (AMF)